问题跟踪应用程序
技术
- 分析与建模 - 计算机视觉软件
- 应用基础设施与中间件 - 事件驱动型应用
适用行业
- 金融与保险
适用功能
- 产品研发
- 质量保证
用例
- 时间敏感网络
服务
- 系统集成
- 测试与认证
客户
普拉斯基银行
关于客户
Pulaski Bank 通过位于圣路易斯大都市区的 13 个提供全方位服务的分支机构提供全系列的优质零售和商业银行产品。发展到帮助社区成员省钱和购买房屋。
挑战
Pulaski 逐步淘汰了他们现有的问题跟踪系统，并有机会创建一个软件应用程序，为每个问题提供可见性和所有权，确保及时解决。 Pulaski 需要一个根据他们的需求量身定制的问题跟踪系统，以提高流程效率。
解决方案
通过定义问题跟踪应用程序的用户体验、应用程序愿景和技术基础来建立项目基础。 TDK 团队与 Pulaski 利益相关者、主题专家和内部用户一起定义了主要主题、应用程序愿景和设计。由于用户体验是问题跟踪应用程序的关键组成部分，因此 TDK 必须了解用户的角色和目标。此迭代的输出成为在整个开发过程中做出决策的过滤器。
应用程序和设计愿景是通过高度协作的过程在开发迭代中实现的。在每次迭代开始之前，Pulaski 和 TDK 合作确定哪些功能将成为即将到来的开发阶段的重点。该过程包括收集和考虑来自先前迭代的反馈，以包含在当前和未来的迭代中。在每次迭代期间都会进行定期站立会议、迭代计划、详细的用户故事、设计/开发、测试、演示已完成的功能和回顾。
最后的迭代为 TDK 提供了一个机会，可以在不开发任何新功能的情况下完成问题跟踪系统的强大质量检查和代码验证。
TDK 使用了一种基于时间盒迭代的敏捷开发方法，该方法允许灵活地在正确的时间实施正确的功能，并在整个设计和开发期间根据需要进行调整。
运营影响
数量效益
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
相关案例.
Case Study
Real-time In-vehicle Monitoring
The telematic solution provides this vital premium-adjusting information. The solution also helps detect and deter vehicle or trailer theft – as soon as a theft occurs, monitoring personnel can alert the appropriate authorities, providing an exact location.“With more and more insurance companies and major fleet operators interested in monitoring driver behaviour on the grounds of road safety, efficient logistics and costs, the market for this type of device and associated e-business services is growing rapidly within Italy and the rest of Europe,” says Franco.“The insurance companies are especially interested in the pay-per-use and pay-as-you-drive applications while other organisations employ the technology for road user charging.”“One million vehicles in Italy currently carry such devices and forecasts indicate that the European market will increase tenfold by 2014.However, for our technology to work effectively, we needed a highly reliable wireless data network to carry the information between the vehicles and monitoring stations.”
Case Study
Safety First with Folksam
The competitiveness of the car insurance market is driving UBI growth as a means for insurance companies to differentiate their customer propositions as well as improving operational efficiency. An insurance model - usage-based insurance ("UBI") - offers possibilities for insurers to do more efficient market segmentation and accurate risk assessment and pricing. Insurers require an IoT solution for the purpose of data collection and performance analysis
Case Study
Smooth Transition to Energy Savings
The building was equipped with four end-of-life Trane water cooled chillers, located in the basement. Johnson Controls installed four York water cooled centrifugal chillers with unit mounted variable speed drives and a total installed cooling capacity of 6,8 MW. Each chiller has a capacity of 1,6 MW (variable to 1.9MW depending upon condenser water temperatures). Johnson Controls needed to design the equipment in such way that it would fit the dimensional constraints of the existing plant area and plant access route but also the specific performance requirements of the client. Morgan Stanley required the chiller plant to match the building load profile, turn down to match the low load requirement when needed and provide an improvement in the Energy Efficiency Ratio across the entire operating range. Other requirements were a reduction in the chiller noise level to improve the working environment in the plant room and a wide operating envelope coupled with intelligent controls to allow possible variation in both flow rate and temperature. The latter was needed to leverage increased capacity from a reduced number of machines during the different installation phases and allow future enhancement to a variable primary flow system.
Case Study
Automated Pallet Labeling Solution for SPR Packaging
SPR Packaging, an American supplier of packaging solutions, was in search of an automated pallet labeling solution that could meet their immediate and future needs. They aimed to equip their lines with automatic printer applicators, but also required a solution that could interface with their accounting software. The challenge was to find a system that could read a 2D code on pallets at the stretch wrapper, track the pallet, and flag any pallets with unread barcodes for inspection. The pallets could be single or double stacked, and the system needed to be able to differentiate between the two. SPR Packaging sought a system integrator with extensive experience in advanced printing and tracking solutions to provide a complete traceability system.
Case Study
Transforming insurance pricing while improving driver safety
The Internet of Things (IoT) is revolutionizing the car insurance industry on a scale not seen since the introduction of the car itself. For decades, premiums have been calculated using proxy-based risk assessment models and historical data. Today, a growing number of innovative companies such as Quebec-based Industrielle Alliance are moving to usage-based insurance (UBI) models, driven by the advancement of telematics technologies and smart tracking devices.
Case Study
MasterCard Improves Customer Experience Through Self-Service Data Prep
Derek Madison, Leader of Business Financial Support at MasterCard, oversees the validation of transactions and cash between two systems, whether they’re MasterCard owned or not. He was charged with identifying new ways to increase efficiency and improve MasterCard processes. At the outset, the 13-person team had to manually reconcile system interfaces using reports that resided on the company’s mainframe. Their first order of business each day was to print 20-30 individual, multi-page reports. Using a ruler to keep their place within each report, they would then hand-key the relevant data, line by line, into Excel for validation. “We’re talking about a task that took 40-80 hours each week,” recalls Madison, “As a growing company with rapidly expanding product offerings, we had to find a better way to prepare this data for analysis.”
