OmniSci > 实例探究 > HEAVY.AI 如何帮助 TELUS

HEAVY.AI 如何帮助 TELUS

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技术
  • 网络与连接 - WiFi
适用行业
  • 水泥
  • 电信
挑战
  • 无延迟地交互式探索复杂的网络数据集
  • 全面映射 TELUS 社区和竞争对手的速度信息
  • 确定竞争对手的覆盖范围以及在何处构建无线服务
客户
关于客户

Telus Communications Inc. 是 Telus Corporation 的全资主要子公司,Telus Corporation 是一家加拿大国家电信公司,提供广泛的电信产品和服务,包括互联网接入、语音、娱乐、医疗保健、视频和 IPTV 电视。

解决方案

TELUS 利用 HEAVY.AI 轻松访问和覆盖网络可靠性数据、客户故障指标和各种地理时态数据集。此功能使营销人员能够监控 TELUS 社区的实时交互式地图、竞争对手的速度和蜂窝站点信息、WHSIA 和 LTE 覆盖层、家庭参考数据、铜线资格、光纤资格和市场基础。

运营影响
  • The use of HEAVY.AI's advanced analytics solution has resulted in several operational benefits for TELUS. The ability to access millions of records per second has accelerated the isolation of network events that negatively impact the customer experience, leading to quicker resolution of issues and improved customer satisfaction. The interactive visualizations of customer data have expanded TELUS's ability to identify previously hidden upsell opportunities, leading to increased revenue. The real-time, interactive map of TELUS’s communities, competitor speed and cell site information, and other geotemporal data has made the identification of competitor coverage and the most profitable locations to build wireless services faster and more efficient. This has enabled TELUS to make more informed decisions about where to deploy its services and how to target its marketing efforts.
数量效益
  • Accelerated performance analytics
  • Improved customer experience
  • Better visibility into competitor coverage and market growth opportunities

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