IBM > 实例探究 > 阻止基于恶意软件的欺诈:保护客户并降低比荷卢银行的风险

阻止基于恶意软件的欺诈:保护客户并降低比荷卢银行的风险

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技术
  • 网络安全和隐私 - 入侵检测
  • 网络安全和隐私 - 恶意软件保护
适用行业
  • 金融与保险
  • 零售
适用功能
  • 人力资源
用例
  • 欺诈识别
  • 篡改检测
服务
  • 系统集成
关于客户
这家比荷卢银行提供银行、储蓄、投资和养老金产品和服务,管理着数十亿欧元的客户存款。
挑战
随着该地区基于恶意软件的攻击不断增加,一家比荷卢经济联盟银行希望获得额外的安全功能,以阻止针对其客户的浏览器中间人和中间人攻击。
解决方案
该银行使用 IBM 的欺诈检测解决方案来分析客户设备、识别 Web 应用程序行为中的异常情况,以检测已知和新的威胁并修复威胁。他们还向客户提供 IBM Security Trusteer Rapport 软件,以帮助删除恶意软件并防止未来感染。
运营影响
  • The implementation of IBM's fraud detection solutions has significantly improved the bank's ability to stop fraud before it occurs. The bank can now detect if something is going on and help its customers protect their PCs before criminals can use their systems to execute fraud. This proactive approach has increased customer satisfaction, with customers appreciating the bank's efforts to ensure their transactions are executed within a secure environment. The solution has also created greater awareness and trust in the bank. Furthermore, the added security measures have enabled the bank to reduce its operational risks and the amount of money it must hold in reserve, providing a significant advantage to the bank's business case.
数量效益
  • The solution protects approximately 230,000 of the bank's retail customers, analyzing more than 48,000 logins daily.
  • Approximately 5,200 of the bank's retail customers have downloaded the Trusteer Rapport software for malware removal and future protection.
  • The bank was able to reduce the amount of money it must hold in reserve due to reduced risk level.

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