货运管理公司数字化转型的 API 集成
技术
- 功能应用 - 运输管理系统 (TMS)
- 传感器 - 全球定位系统
适用行业
- 金融与保险
- 运输
适用功能
- 物流运输
- 产品研发
用例
- 库存管理
- 公共交通管理
服务
- 系统集成
客户
美国货运管理公司
关于客户
总部位于美国的货运管理公司，在市场上已有 10 多年的历史。
该公司在数据库中拥有 14,000 多家活跃的承运人，处理冷藏、平板、干货和包裹运输等高要求行业的大型合同。根据平均年收入增长，它被评为该地区增长最快的公司之一。
公司利益相关者一直在关注整个行业的数字化转型，并意识到运输和物流运营对更高敏捷性的需求，这对于提供卓越的客户服务至关重要。
作为一家具有前瞻性的企业，客户决定通过实施运输管理系统来优化货运管理公司的核心业务流程，从而进行数字化转型。
挑战
当客户于 2018 年来到 Belitsoft 时，他们的公司使用了旧版 ERP，并结合了 .xls 文件和在浏览器中打开的多个选项卡来访问第三方应用程序。这个过程非常耗时，意味着大量的手动重复工作，并且面临人为错误的高风险。
- 货运经纪人使用 3 个不同的运营商市场（DAT、Truckstop、Truckertools）并在装载板上手动发布来自客户的新请求。
- 货运经纪人手动为每个承运人创建并通过电子邮件发送协议。此外，他们使用第三方服务在线管理保险，然后将签署的文件上传到 ERP。
- 货运经纪人在第三方应用程序的帮助下跟踪装载状态和位置，而客户无法访问此应用程序。因此，如果客户想知道他们的负载状态，他们会打电话或发电子邮件给经纪人。
- 货运经纪人通过第 3 方 EFS 系统为司机创建 EFS 检查。然后，他们手动将所有数据传输到运输管理系统和会计部门。
- 货运管理公司的会计师在从经纪人处获得有关已交付货物的信息后，手动输入向客户和承运人开具发票所需的所有数据。
- 货运经纪人通过电子邮件从承运人那里收到一揽子文件并将其上传到 ERP。然后，经纪人手动将必要的文件重新发送给客户，并将带有财务数据的文件重新发送给会计师。
- 货运管理公司的所有者通过从 ERP、会计软件和 .xls 文件中收集信息来分析承运人和客户的盈利能力以及经纪人的业绩。
解决方案
为了通过最大限度地减少人工工作来提高业务流程的效率并避免人为错误，Belitsoft 与客户一起选择了以下优化：
- 以全新的定制运输管理系统取代 ERP。它是基于 Web 的解决方案，是货运经纪人捕获货运管理业务周期每个阶段的单一入口。此外，与桌面 ERP 不同的是，新的网络应用程序允许经纪人在任何他们想要的地方使用运输管理系统，这带来了更高的灵活性和工作满意度。
- API 与 3rd 方应用程序集成，以自动将数据拉入和拉出运输管理系统。
运营影响
数量效益
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