加速数字化转型
技术
- 应用基础设施与中间件 - 数据交换与集成
- 平台即服务 (PaaS) - 应用开发平台
适用行业
- 金融与保险
- 电信
适用功能
- 产品研发
用例
- 租赁金融自动化
- 基于使用的保险
服务
- 系统集成
挑战
由于以色列的人口趋势，退休计划和服务正以创纪录的速度增长，给本已面临挑战的保险业带来前所未有的压力。养老金申领过程经常因复杂性、官僚主义和错误而成为瓶颈。为了利用这个不断增长的机会。
为了将自己定位为创新的保险科技领导者，Menora Mivtachim 需要转变其客户参与度并通过自动化流程缩短报价时间。该公司需要一个动态的、实时的解决方案来加速他们的数字化转型——一个灵活的、基于组件的平台，可以为他们的客户提供全方位的、统一的体验。
客户
梅诺拉·米夫塔奇姆
关于客户
成立于 1935 年。 Menora Mivtachim 专注于生活和养老金。以及一般和健康保险。 2018 年被《纽约时报》描述为以色列最大的金融机构之一。 Menora Mivtachim 管理着超过 206 亿美元的资产（2021 年 9 月）。
解决方案
Sapiens 提供的创新数字平台不仅能够满足而且超越 Menora Mivtachim 的挑战。 Sapiens 设计和开发了核心系统内的所有自动化。从数字流程中出现的那一刻起，就可以自动执行养老金索赔，包括定期提要的盖章。
通过消除长时间的电话和“乒乓”，自动化显着改善了直通式处理并改善了客户体验
客户服务代理之间。
该解决方案对符合养老金条件的退休人员产生了重大影响。 60 岁以上客户之间的互动增加了 30%，索赔电话和处理时间减少了六倍。现在，在没有任何干预的情况下处理了所有养老金索赔请求的 25%。
数量效益
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