Sapiens > Case Studies > Accelerating Digital Transformation

Accelerating Digital Transformation

Sapiens Logo
 Accelerating  Digital Transformation - IoT ONE Case Study
Technology Category
  • Platform as a Service (PaaS) - Data Management Platforms
Applicable Industries
  • Finance & Insurance
Applicable Functions
  • Business Operation
  • Cloud Planning, Design & Implementation Services
  • Software Design & Engineering Services
The Challenge

Due to demographic trends in Israel, retirement planning and services are growing at a record rate, causing unprecedented pressure on an already challenged insurance sector. The pension claims process is often bottlenecked with complexities, bureaucracy, and errors. In order to leverage this growing opportunity.

To position itself as an innovative insurtech leader, Menora Mivtachim needed to transform its customer engagement and reduce quote times through automated processes. The company needed a dynamic, real-time solution to accelerate their digital transformation - a flexible, component-based platform that would provide an Omni chan riel, unified experience for their customers.

The Customer

Menora Mivtachim

About The Customer

Founded in 1935. Menora Mivtachim specializes in life and pension. as well as general and health insurance. Described by The New York Times in 2018 as one of Israel's largest financial institutions. Menora Mivtachim manages more than $20.60 billion in assets (September 2021).

The Solution

The innovative digital platform provided by Sapiens was able to not only meet but exceed Menora Mivtachim’s challenges. Sapiens designed and developed all the automation within the core system. enabling the automatic execution of pension claims from the moment they emerge from the digital process, including the stamping of the recurring feeds.

The automation resulted in a dramatic improvement in straight-through processing and a better customer experience by eliminating long phone calls and ‘ping ponging’

between customer service agents.

The solution provided a significant impact on pension-eligible retirees. Interactions among clients over the age of 60 increased by 30%, with a six-fold decrease in claim calls and processing time. 25% of all pension claim requests are now processed without any intervention. 

Operational Impact
  • [Product Improvement - User Experience]
    • Automation of manual processes
    • Enhanced, customized user experience
  • [Cost Reduction - Operation]

    Significant reduction of personnel costs

Quantitative Benefit
  • Interactions among clients ,  over the age of 60 increased by 30%.

Case Study missing?

Start adding your own!

Register with your work email and create a new case study profile for your business.

Add New Record

Related Case Studies.

Contact us

Let's talk!
* Required
* Required
* Required
* Invalid email address
By submitting this form, you agree that IoT ONE may contact you with insights and marketing messaging.
No thanks, I don't want to receive any marketing emails from IoT ONE.

Thank you for your message!
We will contact you soon.