The legacy system lacked the automation, scalability, and flexibility the ISP’s clients required. For instance, the ISP team had to manually group resources such as servers, routers, switches, load balancers, and firewalls to create network maps. It took so long that the maps were usually outdated by the time they were completed.The IT services provider focused on several big problems it needed to fix, among them:Outdated network monitoring: Its legacy network monitoring system, initially deployed in 2002, could not deliver the dynamic monitoring and management capabilities the client now required.Lengthening MTTR times: Without granular, real-time network visibility, the network operations team was troubleshooting problems by manually piecing together items such as log files. Fixes that should have taken minutes were taking hours.Costly SLA violations: The ISP incurred significant financial penalties any time it missed a service level commitment for the government agency customer, and they were beginning to add up.Staff morale problems: The legacy system was causing frustration among the ISP’s network ops team. Being thrown repeatedly into high-pressure situations and trying to fix problems while essentially half blindfolded was taking its toll.

Struggling to address the complexities of modern network management in digital transformation