A Global 50 Consumer Packaged Goods (CPG) company averaged 25,000 North American truck shipments per month. Because there was no system in place for real-time monitoring of inventory in transit, operation team members were unaware of real-time disruptions, rendering them unable to avoid or mitigate late or non-delivery for their customers.A new strategic cross-docking network was unable to realize high-efficiency targets because the inbound Estimated Time of Arrivals (ETAs) was inaccurate ─ reducing the number of goods that could be cross-docked. The Transportation Management System (TMS) and Enterprise Resource Planning (ERP) systems did not receive real-time information and rarely received shipment plan updates.As a result, this CPG company employed hundreds of people to make check calls to carriers, drivers, and customers to update ETAs manually. This manual process was time-consuming, error-prone, and latent. Often, disruption reports were received well after they occurred, leaving logistics teams unable to mitigate late delivery impacts.