Sharktech, a hosting provider with a 20-year history, had built a reputation for its service quality, network expertise, DDoS mitigation, and high-quality support. The company, headquartered in Las Vegas, offers a range of hosting services from datacenters in Los Angeles, Denver, Chicago, and Amsterdam. Its clientele mainly consists of small and medium-sized businesses, including many VPN and game service providers across the U.S., Europe, and China. Despite the prevalence of cloud services, Sharktech had not ventured into this domain until 2019. The delay was due to the company's stringent requirements for performance, reliability, and support, which they felt were not met by the existing cloud platform alternatives.