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5 case studies
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Salesforce Integration
Salesforce Integration
Wyless had been using Internal Ticketing System (ITS) built in Porthos for the purpose of support tickets related to all customers. ITS was a good solution in terms of logging support tickets and ticket assignment but it did not provided different reports related to tickets which is one of the essential to measure SLAs. Wyless had prepare report manually and then perform different operations to seek SLA on response and resolution also to figure out which kind of issues occur more and against which operators. Another challenge faced was the difficulty for customer to log on to Porthos every time to create a ticket and respond on queries by going to Porthos.
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Connection Listing
Connection Listing
Bosch security systems offer solutions with pre-installed connections in it, which is tested once before it’s made available for sale. Now when they have sold the solution they had to made sure its working and there is no loss in connectivity. Bosch security due to its nature of business has to keep track of where the said device is installed so they can troubleshoot in case of any issues. Now to keep track of more than 10,000 devices is a hard thing if you do not have any reference against devices. Bosch needed a solution where they can add information against each connection about its specific location and could see at a single glance if it's working or not.
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API Integration
API Integration
Inilex is a leader in providing mobile location based services has to perform operations on thousands of SIM cards each day. There are always new customers that needs their SIMs activated and some require suspension of services, and similarly some would want to have their services resumed. Having all these operations performed at their own end was a challenge for Inilex. They had to design a complete CRM and billing system to perform all these operations. And because of increasing number of customers, it had to be scalable enough as well.
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AWS Migration
AWS Migration
Due to its ever increasing customers and connections Wyless required more scalability and efficiency but definitely at a cheaper cost. Usage records & calculations for more than 2 million connections does not reside in gigabyte of space, it requires terabytes of space. Where connectivity is the key to your success or failure in business, you don’t want your machines to be responsible for slow response. Wyless had all of its servers managed at another hosting. Ex-Hosting became non-scalable to support the ever-expanding needs of expansion Wyless required. But moving instance from Ex-hosting was the biggest challenge. Wyless had issues of stability, network availability, scalability & OS. Resulting in not able to scale up the resources like Disk, CPU and Ram without incurring downtime.
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Customized Price Plans
Customized Price Plans
Bosch security systems have quite a good number of resellers through which they sell security devices. For all of their security devices they have pre-installed SIMs/CDMA's in them. For each customer to have its own login and competitive prices for each operator was a big challenge. They offer the same services for each customer and therefore every customer spends the same amount of money for each device.
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