Using GIS Data To Prioritize Traffic Safety Service Requests

The City of Oakland Department of Transportation (OakDOT) receives more traffic safety improvement requests than they have resources to implement each year. OakDOT needed a way to effectively prioritize service requests.

City of Oakland Department of Transportation (OakDOT)

City of Oakland Department of Transportation (OakDOT), is responsible for the operations and maintenance of the city's over 800 miles of roads and 1,100 miles of sidewalks and represents Oakland with the region's

The City of Oakland is one of the first cities in the U.S. to adopt equity as a determinant of service delivery. OakDOT implemented an integrated solution for prioritizing traffic safety requests in areas of need. City employees can easily filter, organize, and report on work activities by their assigned prioritization scores

• [Efficiency Improvement - Operation]
  

  As a result, service requests are automatically given higher or lower priority depending on their geographic location.

• [Data Management - Data Analysis]
  

  OakDOT created a data-driven prioritization model that leverages Cityworks and ArcGIS to assign a priority score, or value, to each street segment in the community. As a result, service requests are automatically given higher or lower priority depending on their geographic location.