CyberArk > Case Studies > Securing Access to Clinical Resources for Dental Practices: A Case Study on Pacific Dental Services

Securing Access to Clinical Resources for Dental Practices: A Case Study on Pacific Dental Services

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Technology Category
  • Cybersecurity & Privacy - Endpoint Security
  • Sensors - Temperature Sensors
Applicable Industries
  • Education
  • National Security & Defense
Use Cases
  • Cybersecurity
  • Tamper Detection
  • Cybersecurity Services
  • Training
About The Customer
Founded in 1994, Pacific Dental Services (PDS) is one of the nation’s leading dental support organizations, providing business services, support staff, training and education, IT and products to enable dentists to concentrate on clinical excellence and the highest levels of comprehensive patient care. PDS supports over 900 dental offices across 25 states. The company has been on the Inc. 5000 list of the fastest growing privately held companies in America 14 times. PDS employs 14,000 people and is responsible for protecting the personal and sensitive healthcare information of dentists and their patients across the U.S.
The Challenge
Pacific Dental Services (PDS), a leading dental support organization, was faced with the challenge of managing and controlling a large number of privileged accounts, passwords, and mobile devices across its geographically dispersed teams. The company supports over 900 dental practices and is responsible for protecting the personal and sensitive healthcare information of dentists and their patients across the U.S. PDS team members had access to approximately 20,000 clinical service websites, and passwords for these sites were recorded on an intranet-hosted spreadsheet, leading to security issues and chaos. Additionally, PDS manages over 5,000 laptops and mobile devices for team members based at their National Support Offices and a good number of remote/mobile team members. Admin rights were being granted, often for basic things like installing a web camera or updating a driver. However, these admin accounts would stay with the device, sometimes for years, posing a security risk. PDS needed a better way to monitor and manage user access across this environment.
The Solution
To better manage its own business and deliver online services and resources to its supported dental practices, PDS decided to partner with CyberArk. In line with its cloud-first strategy, PDS migrated from CyberArk Privilege Self-Hosted to CyberArk Privilege Cloud. PDS deployed a CyberArk solution comprising three applications: CyberArk Privilege Cloud, CyberArk Workforce Password Management, and CyberArk Endpoint Privilege Manager. CyberArk Privilege Cloud is used by 2,000 IT staff to access various devices and applications. CyberArk Workforce Password Management securely stores and manages credentials for approximately 20,000 provider websites and online services. CyberArk Endpoint Privilege Manager is installed on 5,000 laptops and roaming devices used by corporate staff and those working in supported dental practices. PDS also started to manage, rotate and secure secrets used by applications by implementing CyberArk Secrets Manager. This allows the company to centrally secure all human and non-human identities with one Identity Security platform, keep applications and automation tools secure and reduce complexity and burden on developers.
Operational Impact
  • CyberArk provides a clear and accurate picture of all the privileged accounts across PDS’ environment. The solution makes it easy to know which accounts are privileged, what those privileges are and all the dependencies. CyberArk enforces a level of discipline that would be difficult to instill in the business otherwise. CyberArk Workforce Password Management has replaced the password spreadsheet. Integrated with Okta single sign-on service, it helps users gain instant access to all the websites they are entitled to use and securely share passwords internally. With CyberArk Endpoint Privilege Manager, PDS has removed the need to give everyone admin rights individually for an endpoint. Instead, just- in-time access is granted for a specific task and then removed, protecting the device and whole business from attack, without restricting the user. CyberArk also benefits PDS-supported dentists and their patients. As well as building a more secure environment, providers experience less downtime when accessing clinical resources, productivity increases and more time can be spent on patient care.
Quantitative Benefit
  • Helps dentists increase productivity and spend more time on patient care.
  • Provides a clear and accurate picture of all privileged accounts.
  • Makes it easy for users to login to all apps without remembering or keeping track of their passwords.

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