Nutanix > Case Studies > Scalability and Security Enhancement for UK Payment Services Provider with Nutanix Hybrid Cloud Technology

Scalability and Security Enhancement for UK Payment Services Provider with Nutanix Hybrid Cloud Technology

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 Scalability and Security Enhancement for UK Payment Services Provider with Nutanix Hybrid Cloud Technology - IoT ONE Case Study
Technology Category
  • Infrastructure as a Service (IaaS) - Hybrid Cloud
  • Networks & Connectivity - NFC
Applicable Industries
  • Cement
  • Construction & Infrastructure
Applicable Functions
  • Maintenance
  • Quality Assurance
Use Cases
  • Construction Management
  • Vehicle-to-Infrastructure
Services
  • Cloud Planning, Design & Implementation Services
The Challenge
Pay360 by Capita, a major payment services provider, was facing challenges with its outsourced legacy infrastructure. The company's ability to deliver responsive, rapidly scalable, and highly available services was compromised due to the limitations of its existing IT infrastructure. The legacy 3-tier IT infrastructure was slow to scale, unreliable, and difficult to manage, which was affecting the company's ability to handle growing workloads, attract new customers, and exploit new cloud technologies. The situation was further complicated by the company's reliance on third parties to manage both the physical and virtual infrastructure, which hampered the technical team's ability to resolve availability problems quickly and identify bottlenecks. The company also experienced a major outage in 2017, which took them offline for over a day. A complete re-think of the Pay360 IT infrastructure was required, with a focus on scalability, performance, and ease of management, while also meeting the stringent security requirements of PCI compliance.
The Customer
About The Customer
Pay360 by Capita is a Payment Card Industry (PCI) compliant provider offering a full range of telephone, online, and mobile payment services. Its customers include central/local government organizations and private businesses including Transport for London, TV Licensing, and numerous local authorities, schools, and colleges. The company was facing challenges with its legacy 3-tier IT infrastructure, which was slow to scale, unreliable, and difficult to manage. This was affecting the company's ability to handle growing workloads, attract new customers, and exploit new cloud technologies.
The Solution
Pay360 decided to deploy HPE ProLiant servers with Nutanix hyperconverged infrastructure (HCI) software. The Nutanix HCI provided cloud-like on-demand scalability and single pane of management, which was ideal for the company's customer-facing business. One server was used for PCI-compliant customer applications and secure primary data, while another was used to handle less critical applications and secondary storage. A further cluster was specified for data backup and disaster recovery, which was logically separated from the primary systems using the network microsegmentation capabilities of Nutanix Flow. The company also switched from VMware to the Nutanix AHV hypervisor, enabling the entire solution – physical and virtual - to be managed from the same Nutanix Prism GUI. The final piece of the solution was HYCU Data protection for Nutanix, a purpose-built backup and disaster recovery application, tightly integrated with the Nutanix Enterprise Cloud platform.
Operational Impact
  • The migration to the Nutanix infrastructure resulted in a significant step up in performance across all customer services. The technical team gained the ability to see and manage the full infrastructure themselves, enabling them to troubleshoot issues and scale resources to meet customer requirements more efficiently. The team was also able to build self-service portals, empowering customers to perform common day-to-day maintenance tasks, which further freed up the technical team to focus on future plans. Importantly, there has been no downtime since switching to the Nutanix infrastructure. In the longer term, the company plans to take advantage of Nutanix Files and make wider use of public cloud services as part of a hybrid cloud approach, enabling them to expand into different global markets.
Quantitative Benefit
  • Significant improvement in performance across all customer services
  • Reduced payment processing times due to low latency storage improving database performance
  • On-demand scalability enabling new VMs to be brought online in minutes rather than weeks

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