HCL Technologies > Case Studies > Replenishment Management Solution for a Leading Office Automation Vendor

Replenishment Management Solution for a Leading Office Automation Vendor

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Technology Category
  • Functional Applications - Remote Monitoring & Control Systems
The Challenge

• Need for integration of distributors and resellers in the service delivery chain • Rising support cost and inadequate service levels • Need for centralized reporting of the consumables status for proactive actions

About The Customer
The client is an American multi-national office automation product & services organization.
The Solution

Challenges Resolved • Monitoring health and consumables at the device level • Supporting the launch of both software based services and managed services • Deployment and roll-out of solutions for varying customer needs and partner service programs across geographies How we did it • Creation of service delivery platform providing customer management, reseller management, and remote monitoring functionalities • Providing capabilities for customer life cycle management, onboarding, account management, payments, and settlement capabilities • Enabling reseller management through onboarding, revenue management, and service notification automation • Creation of a global alert and visualization system, along with data and notification collection

Data Collected
Alarms For Automated Applications, Device Status, Payment, Product Lifecycle
Operational Impact
  • [Process Optimization - Remote Monitoring]
    Creation of service delivery platform providing customer management, reseller management, and remote monitoring functionalities
  • [Data Management - Data Visualization]
    Creation of a global alert and visualization system, along with data and notification collection
Quantitative Benefit
  • Reduced time- to-market by 40%

  • US$100M worth of cost savings achieved in the first 15 months of operation

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