Replenishment Management Solution for a Leading Office Automation Vendor

• Need for integration of distributors and resellers in the service delivery chain • Rising support cost and inadequate service levels • Need for centralized reporting of the consumables status for proactive actions

Challenges Resolved • Monitoring health and consumables at the device level • Supporting the launch of both software based services and managed services • Deployment and roll-out of solutions for varying customer needs and partner service programs across geographies How we did it • Creation of service delivery platform providing customer management, reseller management, and remote monitoring functionalities • Providing capabilities for customer life cycle management, onboarding, account management, payments, and settlement capabilities • Enabling reseller management through onboarding, revenue management, and service notification automation • Creation of a global alert and visualization system, along with data and notification collection

• [Process Optimization - Remote Monitoring]
  Creation of service delivery platform providing customer management, reseller management, and remote monitoring functionalities
• [Data Management - Data Visualization]
  Creation of a global alert and visualization system, along with data and notification collection

• Reduced time- to-market by 40%

• US$100M worth of cost savings achieved in the first 15 months of operation