Optimizing Dispatch Operations: Mitsuiwa's Real-Time Solution
Technology Category
- Analytics & Modeling - Real Time Analytics
- Functional Applications - Computerized Maintenance Management Systems (CMMS)
Applicable Industries
- National Security & Defense
- Telecommunications
Applicable Functions
- Human Resources
- Maintenance
Use Cases
- Personnel Tracking & Monitoring
- Real-Time Location System (RTLS)
Services
- System Integration
The Challenge
At Mitsuiwa, Customer Engineers (CE) respond to more than 1,000 customer requests every month. The manual dispatch process took an average of 30 minutes per case, resulting in frustration for CEs and longer response times for customers. Additionally, the national decrease in the working population made it difficult to hire more operators and maintenance personnel.
The Customer
Mitsuiwa
About The Customer
Mitsuiwa is a company that dispatches customer engineers to respond to incidents and computer breakdown requests. They faced challenges in efficiently matching personnel to customer requests and dealing with labor shortages.
The Solution
Mitsuiwa utilized Vantiq to develop a Real-time Dispatch System that automates the dispatch process and resolves labor shortage issues. The system utilizes intelligent personnel assignment to automatically select the appropriate responder, confirm availability and schedule a time, and collect work completion reports. It also enables seamless collaboration between service personnel and the dispatch system through a mobile app.
Quantitative Benefit
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
Related Case Studies.
Case Study
Vodafone Hosted On AWS
Vodafone found that traffic for the applications peak during the four-month period when the international cricket season is at its height in Australia. During the 2011/2012 cricket season, 700,000 consumers downloaded the Cricket Live Australia application. Vodafone needed to be able to meet customer demand, but didn’t want to invest in additional resources that would be underutilized during cricket’s off-season.
Case Study
SKT, Construction of Smart Office Environment
SK T-Tower is the headquarters of SK Telecom. Inside the building, different types of mobile devices, such as laptops, smartphones and tablets, are in use, and with the increase in WLAN traffic and the use of quality multimedia data, the volume of wireless data sees an explosive growth. Users want limitless Internet access in various places in addition to designated areas.
Case Study
Data Capture for Afghanistan Forces
Electronic equipments on the field of Afghanistan provided information on the status of the vehicle and to identify potential threats surrounding it to the British Force. The monitoring and interpretation of this data requires robust and sophisticated digitization for data capture and communication.
