ELEKS > Case Studies > Optimising a Logistics Enterprise’s Digital Ecosystem

Optimising a Logistics Enterprise’s Digital Ecosystem

 Optimising a Logistics Enterprise’s Digital Ecosystem - IoT ONE Case Study
Applicable Industries
  • Transportation
Applicable Functions
  • Business Operation
  • Software Design & Engineering Services
The Challenge

Aramex needs a technology partner to support its digital strategy

Aramex follows the ‘asset-light’ business model and is highly committed to innovation in its strategy. They recognize technology and innovation as their key differentiators and growth enablers. Continually investing in bespoke digital solutions, Aramex found it challenging to staff their fast-paced projects locally. Moreover, the innovative and user-centric nature of these projects required vast expertise in data science, UX design, business analysis, and R&D.

In late 2015, Aramex decided to look for a technology partner from Eastern Europe to support its entire delivery process. They needed a technology peer who could proactively contribute to design and ideation, rather than just provide development services under close supervision. The client chose ELEKS for our best cost/value balance, extensive expertise in mobile UX, data science, and R&D, as well as our innovation culture.

The Customer
About The Customer

Aramex is an Emirati (Jordanian Origin) multinational logistics, courier, and package delivery company based in Dubai, United Arab Emirates (UAE). The company was founded by Fadi Ghandour and Bill Kingson in 1982 in Amman, Jordan. It is the first Arab-based company to be listed on the NASDAQ stock exchange. Aramex is listed on the Dubai Financial Market. Othman Aljeda serves as the company's CEO.

Aramex is a disruptive leader in the global logistics and transportation industry with its headquarters in Dubai and 18,000 employees in 69 countries

The Solution

Parallel delivery of a set of consumer-facing and operational apps

The range of services provided by ELEKS covers full-cycle product development and includes business analysis, product design, software architecture, data science, software development, quality assurance, and implementation. Thanks to our ability to adjust the delivery volume quickly, the Aramex team at ELEKS has grown from 10 to 50 people in just the first three months of our partnership.

Operational Impact
  • [Cost Reduction - Operation]

    5x cost cut using apps for warehouse operations.

Quantitative Benefit
  • Aramex salespeople now require 100x less time to create a sales quote.

  • 230% increase in mobile user retention.

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