IBM > Case Studies > Metals Processor and Distributor Polishes Up Customer Service

Metals Processor and Distributor Polishes Up Customer Service

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 Metals Processor and Distributor Polishes Up Customer Service - IoT ONE Case Study
Technology Category
  • Infrastructure as a Service (IaaS) - Cloud Computing
  • Infrastructure as a Service (IaaS) - Cloud Storage Services
Applicable Industries
  • Metals
Use Cases
  • Predictive Maintenance
  • Cloud Planning, Design & Implementation Services
The Customer
About The Customer

Ryerson is a leading value-added processor and distributor of industrial metals, with operations in the United States, Canada, Mexico, and China. Founded in 1842, Ryerson has around 4,600 employees in approximately 100 locations. Visit Ryerson at

The Challenge

Ryerson aimed to distinguish itself from competitors by improving customer service functionality, but supporting IT infrastructure needed an upgrade to deliver on its goals

The Solution

Choosing solutions to match ambitions

To optimize the power and performance of the new SAP solutions, Ryerson next considered appropriate infrastructure options and chose to implement two IBM Power Systems E880C servers running the SUSE Linux Enterprise Server for SAP Applications operating system. IBM Power Systems offer high performance, flexibility, reliability, and ease of maintenance - factors that meet Ryerson’s commercial objectives.

Operational Impact
  • [Efficiency Improvement - Energy]


    SAP Business Suite powered by SAP HANA on IBM Power Systems enables Ryerson to work faster and more efficiently, which is vital in the metals industry.

Quantitative Benefit
  • 28% increase in transaction speed for day-end closing processes

  • 14% faster completion of sales processes for ready-to-ship products

  • 7% improvement in sale processing time for custom orders

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