CyberArk > Case Studies > Maximus Implements PAM as a Service for Efficient and Strategic Rollout

Maximus Implements PAM as a Service for Efficient and Strategic Rollout

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Technology Category
  • Application Infrastructure & Middleware - Data Exchange & Integration
  • Application Infrastructure & Middleware - Middleware, SDKs & Libraries
Applicable Industries
  • Cities & Municipalities
  • National Security & Defense
Applicable Functions
  • Quality Assurance
Use Cases
  • Perimeter Security & Access Control
  • Tamper Detection
  • System Integration
  • Testing & Certification
About The Customer
Maximus is a global government services company founded in 1975. The company helps governments around the world improve services for their citizens. Maximus provides business process management and technology solutions to increase efficiency for public sector agencies in North America, Europe, the Middle East, Far East, and Australia. The company covers a variety of health and human service programs. Maximus has an annual revenue of US $3.4 Billion and employs 35,000 people.
The Challenge
Maximus, a global government services company, was in the process of implementing a digital transformation strategy to improve program efficiency, work smarter, and drive productivity and quality. A key part of this strategy was the transition to a cloud-first enterprise through the migration of key systems and applications to the cloud. This change provided an opportunity to rethink and strengthen the company's approach to privileged access management (PAM) across the organization. However, the existing PAM solution that had been selected for Maximus' legacy environment required a lot of customization, had limited integration capabilities, and could not handle complex use cases. The challenge was to create widespread improvements across the $3.4 billion corporation with only a modest-sized team and limited resources.
The Solution
Maximus decided to partner with CyberArk and implement CyberArk Privileged Access Manager. This solution offered the flexibility, scalability, and futureproofing needed to support business goals, coupled with comprehensive out-of-the-box features such as ease of integration with other applications and rapid deployment. Maximus approached privileged access management holistically, with CyberArk acting as the centerpiece. The company engaged senior leaders early in the process, which helped build an understanding of the need for change at the top level. Then it was a step-by-step process understanding day-to-day access needs and starting with key users such as domain administrators followed by server administrators. CyberArk proved invaluable in helping the small security team implement the PAM solution, deploying the solution in record-breaking time.
Operational Impact
  • With the implementation of CyberArk, Maximus was able to centralize its solution to manage and control privileged access. The company was able to increase awareness, direct users in their processes, and create a more precise scope of privileged access for its users. Maximus applied CyberArk Privileged Access Manager across the whole spectrum of users, from those who only have one access-related function to those that need continuous, multiple access points. The company also implemented multifactor authentication (MFA) as a huge win from CyberArk. Maximus uses MFA to consistently rotate credentials, even for those who need continual access. This has elevated security and compliance significantly. CyberArk security services helped Maximus scale its PAM capability, enabling the company to maximize security resources while also saving time and money.
Quantitative Benefit
  • Solution deployed in just two weeks, full integration in a few months
  • Enabled a 50% cut in administrative access without disrupting productivity
  • Cut costs and reduced burden on valuable skills and resources

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