Case Studies > Leading Health Organization Implements Hybrid Work with FM:Systems

Leading Health Organization Implements Hybrid Work with FM:Systems

Technology Category
  • Functional Applications - Fleet Management Systems (FMS)
  • Infrastructure as a Service (IaaS) - Hybrid Cloud
Applicable Industries
  • Buildings
  • Healthcare & Hospitals
Applicable Functions
  • Maintenance
  • Product Research & Development
Use Cases
  • Fleet Management
  • Smart Campus
Services
  • System Integration
About The Customer
The customer is a leading health and well-being organization that delivers an ever-better healthcare experience to everyone in its communities. Leveraging its nearly 90 years of experience and expertise from its two founding organizations, this health and well-being organization helps people find their version of healthier living through a broad range of health plans and tools that make navigating health and well-being easier. The organization has 5000 employees, 2.4M members, and a 522,000 square feet campus with four multi-level buildings.
The Challenge
In the summer of 2019, two healthcare organizations announced their intent to merge. To accommodate the growing, soon-to-be 5,000-person team, the organizations purchased an expensive 42-acre property to become its new headquarters. The property included four multi-level buildings amounting to a combined 522,000 square feet. It also featured an additional 14,000 square foot mansion, where the previous company that owned this space would host events. The new campus represented combining two of New England’s largest and most iconic nonprofit healthcare companies that, for decades, were competitors. Planning the office opening involved needing to prepare the new headquarters for a hybrid work arrangement. To streamline the tedious, cost-intensive process of moving offices, the newly combined organization needed a workplace management solution that could provide space planning, strategic planning, and room and desk booking capabilities. And, like most mergers, the organization had to navigate which existing apps and systems each entity was using could work best going forward.
The Solution
The organization chose FM:Systems workplace management solution, FMS:Workplace, to create and determine the best floor plan scenarios as well as its room, resource and desk scheduling solution, FMS:Employee, to enable a successful hybrid workplace. Together, these solutions provide a graphic view to show the percentage of reserved spaces during certain 30-, 60-, and 90-day time periods to determine when and where hotspots are occurring. FM:Systems partner, AMS Workplace Technology (AMS), was also chosen to seamlessly integrate employee badge data into the FMS:Workplace environment to provide valuable reporting and analytics. Because the new site is largely unassigned, the organization leveraged FMS:Workplace to configure locker assignment and tracking module with the help of AMS to provide employees with secure, reservable spaces to put their belongings for their in-office work days.
Operational Impact
  • The organization successfully moved into the Canton campus in March 2022, which offered a variety of reservable and drop-in options to work, ranging from flex desks and benching desks to cubicles, standard offices, and flex offices for quick meetings. The new headquarters provides assigned and reserved space available with “focus rooms” and “hover rooms” for people to use as needed for heads down work, or quick impromptu meetings. The campus also includes a new “Innovation Lab” that features several breakout spaces with flexible furniture that can easily be moved depending on requirements. The organization is also in the process of implementing HR personnel schedules. The organization can now request that employees submit their intended flex plan schedule for the workday to determine how much on-site space is available. This helps the business understand its utilization, and thus make informed decisions to re-stack the building to make the most of its space.
Quantitative Benefit
  • The organization successfully moved into the Canton campus in March 2022
  • The company knows it only needs to provide less than 4% of assigned desks, with 100 essential employees being based at the campus.
  • The organization has 2,500 seats in the building and never had more than 2,000 people swipe into the building in a day.

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