Alteryx > Case Studies > KPMG's Digital Transformation with Alteryx: Enhancing Client Outcomes

KPMG's Digital Transformation with Alteryx: Enhancing Client Outcomes

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Applicable Industries
  • Finance & Insurance
Use Cases
  • Onsite Human Safety Management
  • Root Cause Analysis & Diagnosis
About The Customer
KPMG is one of the 'Big Four' accounting firms, with a history spanning over 130 years. The firm operates in 146 countries and territories, serving the needs of businesses, governments, public-sector agencies, not-for-profits, and the capital markets through its audit and assurance practices. KPMG is known for its breadth and depth of services and solutions provided to its clients. The firm is committed to a technology-first holistic approach to help its clients redefine their approach to tax. This commitment is part of KPMG’s Tax Reimagined initiative, which aims to help tax leaders embrace disruption, seize new opportunities, and drive greater value.
The Challenge
KPMG, one of the 'Big Four' accounting firms, has a long-standing reputation for delivering results for clients across 146 countries and territories. However, the firm recognized the need to digitally transform its operations to maintain its competitive edge and continue to provide high-quality services. The challenge was to streamline processes, optimize compliance, and help organizations transform their functions for the future. This was part of KPMG’s Tax Reimagined initiative, which aimed to help tax leaders embrace disruption, seize new opportunities, and drive greater value. To achieve this, KPMG needed to change the way its people work and interact daily, necessitating an investment in data and analytics platforms. The firm also needed to eliminate human error and automate its processes of entering and accessing data and performing quantitative analysis. The existing system was slow and lacked transparency, with some calculations taking up to 30 minutes to complete in Excel.
The Solution
KPMG chose to implement Alteryx, a data analytics platform, to address these challenges. Alteryx was chosen for its speed, accessibility, and automation capabilities. The platform enabled KPMG to quickly perform calculations, reduce the risk of human error, and easily access large volumes of client tax data. The implementation of Alteryx allowed KPMG to fully automate the process of entering and accessing client data, freeing up team members to focus on gaining insights from the data. This technology-first approach enabled KPMG to redefine its approach to tax, ensuring a culture of agility. The firm was able to accelerate its ability to analyze data and increase its speed in finding answers to client questions. This not only improved efficiency but also enhanced client satisfaction by providing actionable data that drives insights.
Operational Impact
  • The implementation of Alteryx has brought about significant operational improvements for KPMG. The firm has been able to increase its speed to insight, leading to improved client satisfaction. Clients have expressed excitement and happiness with the new solution, which allows KPMG to take on more client needs at once and accomplish tasks with greater efficiency. The firm is now able to provide clients with access to actionable data that drives insights, offering more than just answers to their questions. The use of Alteryx has also given KPMG a competitive advantage over legacy software solutions and improved work-life balance for its employees. Looking ahead, other tax groups within KPMG are expected to leverage Alteryx to gain similar advantages in working with clients.
Quantitative Benefit
  • Significant reduction in calculation time, with some calculations that previously took up to 30 minutes now being performed much faster.
  • Automation of data entry and access processes, freeing up team members to focus on data analysis and insights.
  • Improved client satisfaction due to faster response times and provision of actionable data.

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