Integration.team's Transformation from Reactive to Proactive Monitoring with BizTalk360
Technology Category
- Infrastructure as a Service (IaaS) - Cloud Computing
- Sensors - Temperature Sensors
Applicable Industries
- Automotive
- Equipment & Machinery
Applicable Functions
- Maintenance
Use Cases
- Behavior & Emotion Tracking
- Leakage & Flood Monitoring
Services
- Cloud Planning, Design & Implementation Services
- System Integration
About The Customer
Integration.team is a vendor of Integration Services that leverages Microsoft Integration and cloud technologies to help organizations deliver open and sustainable solutions, reduce time to market, gain insight, and connect various devices across silos on-premise and in the cloud. With over 15 years of experience in systems like EDI, AS400, mainframe, SAP, DB2, and a team of 20 experienced Microsoft certified consultants, Integration.team offers consultancy services for BizTalk server environments to its customers. The company is headquartered in Belgium and is committed to helping its customers manage their BizTalk server environments effectively.
The Challenge
Integration.team, a Belgium-based Integration Services vendor, faced significant challenges in monitoring their customers' BizTalk server environments. The company noticed that many of their customers either had no monitoring solutions in place or were using System Center Operations Manager (SCOM), which was difficult to configure according to specific customer needs. Additionally, there was a lack of visibility into the BizTalk server environments, which were often viewed as a 'black box' with limited information available. This resulted in a reactive maintenance approach, where issues were only addressed after they occurred, leading to increased support calls and inefficient operations.
The Solution
Integration.team turned to BizTalk360, a comprehensive monitoring tool for BizTalk Server Environment, to address these challenges. The company has been a long-time partner of BizTalk360 and has extensively used the tool in their customer environments. BizTalk360 was chosen over other products due to its ease of use and value addition in managing and monitoring BizTalk server environments. Integration.team utilized the Operations Dashboard capability of BizTalk360 for technical monitoring and implemented BAM Flows for functional monitoring. The Advanced BAM Portal capability in BizTalk360 provided business users with an end-to-end view of the BAM Views and Activities. The Auto Healing feature of BizTalk360 transformed the company's approach from reactive to proactive monitoring, significantly reducing the number of support calls. The Export/Import capability of BizTalk360 also saved time by allowing the company to export alarm configurations from one customer environment and import them into another.
Operational Impact
Quantitative Benefit
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