Hands-free Remote Assistance for Automotive Repair & Maintenance
Technology Category
- Functional Applications - Computerized Maintenance Management Systems (CMMS)
- Other - Battery
Applicable Industries
- Automotive
- Education
Applicable Functions
- Maintenance
- Quality Assurance
Use Cases
- Remote Collaboration
- Virtual Training
Services
- Testing & Certification
- Training
The Challenge
Geographically dispersed field technicians need support from Product Quality Engineers (PQEs) on frequently changing maintenance and repair procedures.
The Customer
Volvo Group Trucks
About The Customer
Volvo Group Trucks Central Europe, distributes and services trucks under the two brands Volvo Trucks and Renault Trucks in Germany. The group drives progress by seeking new technologies in support of the business. Maintenance and repair technicians at Volvo Group Trucks Central Europe frequently need to be trained on the most recent models. Experienced technicians may have undocumented repair procedures and best practices that need to be transferred to the new technicians. Any maintenance downtime of these trucks directly translates into loss of business for Volvo’s customers. Volvo has a limited number of Product Quality Engineers (PQE’s) spread across various geographic locations. When repairing a truck, technicians often seek remote assistance from PQE's. With a tablet or smartphone, technicians are forced to use their hands to hold the device during the remote assistance call, making it difficult to conduct repairs at the same time.
The Solution
The RealWear HMT-1, used in conjunction with LibreStream Onsight Connect remote mentor solution allows technicians to connect hands-free with PQEs, capture images and videos, playback training videos, refer to manuals, improving efficiency and accuracy.
Quantitative Benefit
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