Greenline's Journey to Triple ISO Accreditation with IoT
Technology Category
- Analytics & Modeling - Process Analytics
- Functional Applications - Manufacturing Execution Systems (MES)
Applicable Industries
- Cities & Municipalities
- Retail
Applicable Functions
- Quality Assurance
Use Cases
- Personnel Tracking & Monitoring
- Process Control & Optimization
Services
- System Integration
- Testing & Certification
About The Customer
Greenline is an Australian commercial shade sail manufacturer and installer with over 20 years of experience. The company operates out of Wagga Wagga in New South Wales and has been installing shade sails throughout Australia. Much of Greenline's work comes from government contracts, including schools and hospitals, making it crucial for them to have internationally recognized certifications. The company was seeking to gain the gold standard of triple ISO accreditation (environmental, quality assurance, and occupational health and safety) to demonstrate their commitment to risk management and to maintain their competitive edge in tendering for government and large retail contracts.
The Challenge
Greenline, a commercial shade sail manufacturer and installer, was aiming to achieve the gold standard of triple ISO accreditation. This was crucial for the Australian company as a significant portion of their work comes from government contracts, including schools and hospitals. The triple ISO certifications (environmental, quality assurance, and occupational health and safety) would serve as a symbol of trust, demonstrating their serious approach to risk. However, to gain certification, Greenline needed to prove that their manufacturing and safety processes were up to the mark. While their processes met the standard, their existing process management system was inadequate and unable to pass the stringent external audit.
The Solution
Greenline decided to overhaul their process management system and implemented Nintex Promapp, a solution recommended by a consultant assisting them in rewriting their ISO management system. The implementation of Nintex Promapp was a gradual process, with staff documenting their tasks in real-time, and the resulting processes were discussed at meetings before being recorded in the new system. Nintex Promapp offered a single standard for every process, enabling Greenline to pinpoint the cause of a problem when it arose. The system's improvement add-on was used to investigate reported issues and create actions to solve the problems. Nintex Promapp also introduced transparency into Greenline’s process management, which helped staff take ownership of a process or module, thereby ensuring better follow-up on issues and keeping things up to date.
Operational Impact
Quantitative Benefit
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