Enhancing Performance and Scalability of Orbus Software Products through Innovation

Orbus Software is an independent software vendor and a leading global provider of software solutions for Enterprise Architecture, Business Process Analysis, and Application Portfolio Management. Their core product, iServer, enables businesses to continue to use familiar Microsoft technologies, including Visio, Office, SharePoint, and SQL Server, providing an easy-to-use environment for planning and executing strategic change. The company has over 500+ customers across 47 countries in North America, Europe, Middle East, Africa, Australia, and the ASEAN.

Orbus Software, a leading global provider of software solutions for Enterprise Architecture, Business Process Analysis, and Application Portfolio Management, faced a significant challenge. The company needed to expand the testing capabilities and reduce the time to market of iServer, their core product. The intense competition in the market and the high expectations of customers for upgraded offerings made time to market a critical factor for the company. Additionally, Orbus had an extensive manual Quality Control (QC) web team, which resulted in operational overheads with regression testing. The test case base was also large and difficult to maintain.

To address these challenges, Orbus Software partnered with N-iX, a technology solutions provider. N-iX helped Orbus modernize the tech stack of their software products, extend their functionality, and transition to automated testing to achieve a faster time-to-market. The cooperation began with a team of 5 QA specialists to boost testing capabilities and reduce the time to market of iServer. After a few successful iterations, N-iX was involved in the backend development of the new generation of iServer product. The challenge was to ensure that the new back-end matched the old one, worked with the existing UI, and was accessible via API to Orbus clients. N-iX introduced in-sprint test automation that would be performed in parallel with software development. They introduced web functional testing that covers automated end-to-end (E2E) tests and API/web services testing, which became a part of the CI/CD process.

• The partnership with N-iX marked a significant milestone in Orbus Software's journey. N-iX not only helped Orbus increase the speed and efficiency of QA processes but also became involved in providing the first and second lines of technical support for Orbus iServer in Azure hosted environments. Their specialists helped Orbus customers resolve product and infrastructure issues, achieving a high customer satisfaction index (CSAT) of 4.8 out of 5. Furthermore, N-iX took responsibility for the full-cycle development of Good e-Learning, a sister company of Orbus Software, providing e-learning design and development, software development, testing, customer support, graphic design, and project management.

• Increased performance and scalability of Orbus products

• Set up of Quality Control (QC) including manual QA and test automation processes and reducing regression test cycle by several times

• Fast scalability of R&D capabilities, which allowed the business to expand - the team grew from 5 to 40 people in a few years