- Analytics & Modeling - Big Data Analytics
For ARI, customer service is key. Seven global customer contact centers handle about 4 million calls annually, and this sea of daily information needs to be analyzed, which took up to two days manually, so negatively affecting service levels. With the amount of data ARI collects doubling every 14 months, their in-house ETL data warehouse limited their ability to fully help customers reduce fleet costs and gain operational efficiencies.
ARI collects and analyzes data to determine how fleet management can support their customers' goals. Because ARI needed a big data solution, they selected the SAP HANA platform. They also chose Hewlett-Packard (HP) for their hardware platform. SAP HANA was so impressive that it attracted ARI away from competing prviders. With in-memory computing provided by SAP HANA, ARI can now answer customer questions in seconds, allowing the company to drive greater efficiencies for customers.
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.