Digital Transformation of Crêpeaffaire: Enhancing Workforce Management and Business Insights
Technology Category
- Analytics & Modeling - Machine Learning
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
- Finance & Insurance
- Retail
Applicable Functions
- Sales & Marketing
- Warehouse & Inventory Management
Use Cases
- Inventory Management
- Leasing Finance Automation
Services
- System Integration
About The Customer
Crêpeaffaire is a popular crêpe shop chain that began its journey in 2004 in London. Since then, it has expanded its presence to various locations from Brighton to Newcastle, and even internationally to the Netherlands and Kuwait. The company offers freshly prepared crêpes made in front of customers, catering to their cravings at any time of the day. Beyond being just a crêpe shop, Crêpeaffaire's cosy cafés have become a favourite spot for pancake lovers who can enjoy pancakes all year round. The company has been growing rapidly, opening new stores across the country and abroad.
The Challenge
Crêpeaffaire, a rapidly expanding crêpe shop chain, was facing challenges in managing its growing workforce and expanding locations. The software they were previously using was not fulfilling operational duties efficiently, nor was it improving employee engagement and customer service. The team lacked visibility over crucial aspects of the business such as sales and labour costs, employee performance, and inventory. They were keen to identify more opportunities for growth and realized that a deeper insight into their sales and labour costs would be greatly beneficial. The People Manager, Marta, admitted that the general management of the workforce had become increasingly difficult due to the team's growth and location expansion.
The Solution
Crêpeaffaire adopted Bizimply, a workforce management software, to manage their growing team and keep labour costs low. The software allowed them to have more oversight and create their weekly schedules efficiently. They could now separate the costs of different positions and have more visibility over key positions over day and week periods. Bizimply also improved their reporting processes, enabling them to run reports on document expiry and compliance. Bizimply and Tenzo worked together to design an integration that was more specific to Crêpeaffaire's needs. This integration allowed the Operations Manager, Magda, and her team to make faster and smarter business decisions. The Finance Manager, Hamish, and his team gained deeper financial reporting insights, enabling Crêpeaffaire to make faster decisions and scale the business in both the corporate and franchise world.
Operational Impact
Quantitative Benefit
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