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Delivering Excellent Service to Customers

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 Delivering Excellent Service to Customers - IoT ONE Case Study
The Challenge

Provide consistent services to Cencosud associates in serving customers in every store across 5 countries - Brazil, Argentina, Chile, Peru, and Colombia.

The Customer

Cencosud Colombia SA

About The Customer

Cencosud Colombia SA  is a publicly traded multinational retail company. It's the largest retail company in Chile and the third largest listed retail company in Latin America, competing with the Brazilian Companhia Brasileira de Distribuição and the Mexican Walmart de México y Centroamérica as one of the largest retail companies in the region. The company has more than 1045 stores in Latin America.

The Solution

Unisys Business Process Solutions to implement a Point-of-Sale application in Colombia that consolidates information regarding the customer loyalty program, sweepstakes, vouchers, and other promotional activities conducted by stores or groups of stores.

Unisys Digital Workplace Solutions with 24/7 support in Portuguese and Spanish, including service desk, desktop management and support, deskside support and repair services, and application support in Colombia; supports ~7,000 end-users across all stores, as well as a procurement center in China (totaling ~70,000 queries per month).

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