Credo Books Streamlines Operations with Flowgear Integration
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
- Application Infrastructure & Middleware - Middleware, SDKs & Libraries
Applicable Industries
- E-Commerce
Applicable Functions
- Procurement
- Warehouse & Inventory Management
Use Cases
- Inventory Management
- Machine to Machine Payments
Services
- System Integration
About The Customer
Credo Books is an educational book publisher and retailer. They operate a lean organization and had set up an e-commerce site to expand their business. However, they faced the challenge of integrating their e-commerce operations with their existing business systems, including IBS Bookmaster, a publishing-specific software solution, and Sage Evolution for financial management. The company needed a solution that could automate their core customer order transactions, ensuring greater accuracy and integrity of data. They sought a solution that was easy to implement and would allow their staff to focus on more value-added aspects of the business.
The Challenge
Credo Books, an educational book publisher and retailer, faced a significant challenge when they set up their e-commerce site. They needed a solution to integrate online orders with their other business systems – IBS Bookmaster, a publishing-specific software solution, and Sage Evolution for financial management. The company was using industry-specific applications but also needed to integrate those systems with their accounting and other systems. This integration was crucial for automating their core customer order transactions, a process described by Wilhelm Viljoen, COO of Credo Books, as 'integrating our core transaction process.' The challenge was to find a solution that could seamlessly integrate these different systems and automate as much of the customer transaction process as possible, given that Credo Books operates as a lean organization.
The Solution
Flowgear, Africa’s cloud-based integration platform provider, provided the solution Credo Books needed. On the recommendation of a business partner, Credo Books selected the Flowgear integration solution. Flowgear’s integration platform enabled Credo Books to get order information from the e-commerce system into IBS Bookmaster, which handled inventory, and from there into Sage Evolution, the financial system. This integration automated the customer transaction process, ensuring greater accuracy and integrity of data. The solution was easy to implement, according to Willem Victor, a technical consultant at Credo Books. The successful implementation of Flowgear has led Credo Books to plan a new integration project to synchronize documentation.
Operational Impact
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