Conversational AI Enhances Internal Support and Efficiency at Aker BP
Technology Category
- Infrastructure as a Service (IaaS) - Virtual Private Cloud
- Wearables - Virtual Reality Glasses, Headsets & Controllers
Applicable Industries
- Cement
- Education
Applicable Functions
- Facility Management
- Product Research & Development
Use Cases
- Time Sensitive Networking
- Virtual Training
Services
- System Integration
- Training
About The Customer
Aker BP is one of Norway’s largest oil exploration and development companies, with approximately 2,000 employees spread across five offices and various offshore sites. The company is committed to providing efficient and effective internal support to its employees to ensure smooth operations. As the company grew, it faced challenges in maintaining the efficiency of its support services, leading to the adoption of AI technology to enhance its internal support systems. Aker BP's vision is to enable all employees to have access to administrative self-service, and the implementation of the AI-powered virtual agent, AkerAnna, is a significant step towards achieving this goal.
The Challenge
Aker BP, one of Norway’s largest oil exploration and development companies, faced a significant challenge in providing efficient internal support to its approximately 2,000 employees across five offices and various offshore sites. Initially, the company relied on administrative assistants to handle queries related to IT, HR, training, supply chain management, and more. However, as the company grew, this approach became less efficient, with support staff becoming overwhelmed with repetitive tasks and queries. These tasks, while important, consumed significant amounts of time, diverting them from key tasks such as recruitment, training, and organizational development. Aker BP sought to move away from a reliance on human support and aimed to achieve administrative self-service by increasing employee efficiency while maintaining the high level of service they were accustomed to. The company aimed to create a central hub of knowledge that employees could easily access for answers, while still having support staff available for more complex requests.
The Solution
Aker BP turned to Boost.ai’s conversational AI platform to address its internal support challenges. The platform, built on a foundation of class-leading Natural Language Understanding (NLU), enabled Aker BP to develop an advanced virtual agent powered by artificial intelligence. This agent could scale and provide 24/7 support across multiple domains as the company’s needs grew. The no-code nature of the solution also allowed Aker BP to leverage the expertise of its existing employees in building, deploying, and maintaining the virtual agent, eliminating the need for data scientists or developers. In 2018, Aker BP launched the virtual agent, AkerAnna, in partnership with Boost.ai and AVO Consulting. Initially, AkerAnna was designed to assist with HR and facilities management inquiries. However, due to its success, the service was quickly expanded into other domains including IT, training and onboarding, and related technical information.
Operational Impact
Quantitative Benefit
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