CommsChoice Enhances Data Integration with iPaaS Solution
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
- Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries
- Equipment & Machinery
- Telecommunications
Applicable Functions
- Maintenance
- Sales & Marketing
Use Cases
- Time Sensitive Networking
Services
- System Integration
About The Customer
CommsChoice is a telecommunications company that offers cloud communications for businesses, helping them stay connected to their customers. The company has a global presence with more than 25 locations around the world. CommsChoice went public in 2017 as a result of five companies merging together and is listed on the Australian Securities Exchange under the ticker CCG. Adam DeGruyter, Systems Manager, is responsible for managing all of CommsChoice’s core systems, including NetSuite for billing & delivery, and Salesforce for case management & sales, among others.
The Challenge
CommsChoice, a global cloud communications provider, faced a significant challenge in managing their core systems. The company uses NetSuite for billing and delivery, and Salesforce for case management and sales. However, there was no way for data to flow between these two critical applications, creating a gap in sales orders that required integrations to solve. The company's business systems also included Office 365, marketing automation tools, their website, SBCs, and more. The broad range of CommsChoice’s business systems carried additional requirements. The company needed a solution that could build and deploy integrations quickly, while also being robust enough to connect anything in CommsChoice’s ecosystem. It was crucial to find a platform that could balance speed and ease of use while being flexible enough to adapt to the future needs of the business.
The Solution
CommsChoice explored several integration solutions to connect Salesforce and NetSuite. They chose Celigo, a solution recommended by NetSuite themselves. CommsChoice quickly implemented the NetSuite-Salesforce Integration App, with the help of Celigo’s implementation team. Once onboarded with Celigo, CommsChoice set up flows that would sync sales order transactions, contact information, and other files between Salesforce and NetSuite. The extended integrator.io platform perfectly fit the business ecosystem’s requirements for ease of use and deployment, simplifying what would otherwise be time-consuming and complex on other integration platforms. The team could quickly map new fields from one platform to another using the visual guide without needing a certificate in APIs. CommsChoice plans to expand their use of Integrator.io to integrate some of their other systems, as the platform can connect anything to anything.
Operational Impact
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