Cisco > Case Studies > Cisco Systems Use the Observer Platform for Faster Troubleshooting

Cisco Systems Use the Observer Platform for Faster Troubleshooting

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 Cisco Systems Use the Observer Platform for Faster Troubleshooting - IoT ONE Case Study
Technology Category
  • Networks & Connectivity - Network Management & Analysis Software
Applicable Industries
  • Telecommunications
Use Cases
  • Cybersecurity
The Customer
About The Customer
Designed as an integrated offering, the Observer Platform provides visibility into critical KPIs through pre-defined workflows from high-level dashboards to service anomaly root cause. Ideally suited to satisfying business goals and overcoming challenges
The Challenge

Prior to purchasing Observer, Cisco Systems experienced a lack of visibility during and after network events.

“I needed large data captures and a way to manipulate them,” says Eric Arnold, Service Provider Video TAC Manager for the company.

Arnold states that Cisco Systems chose Observer over competitors because of the packet capture and storage capabilities.

The Solution

Cisco Systems uses Observer in the following ways: ƒ

Troubleshooting after an event or degradation in performance

ƒSecurity forensics to view packets after an event or attack

Operational Impact
  • [Efficiency Improvement - Issue Response]
    Faster troubleshooting
Quantitative Benefit
  • Reducing mean time to resolution (MTTR) by 25 - 49 percent, as well as capturing packet data for security. 

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