Zscaler > Case Studies > Brigade Group's Transformation with Zscaler: A Case Study in IoT Implementation

Brigade Group's Transformation with Zscaler: A Case Study in IoT Implementation

Technology Category

Cybersecurity & Privacy - Malware Protection
Networks & Connectivity - Routers & Bridges

Applicable Industries

Buildings
Education

Applicable Functions

Maintenance

Use Cases

Inventory Management
Personnel Tracking & Monitoring

Services

Cloud Planning, Design & Implementation Services

About The Customer

Brigade Group, founded in 1986, is a prominent property developer in South India with a diverse portfolio that includes property development, property management services, hospitality, and education. The company has projects in several major cities in South India, including Chennai, Chikmagular, Hyderabad, Kochi, Mangalore, and Mysore. The company was facing significant operational challenges due to their reliance on a hardware-based IT solution, which was proving unreliable and did not provide the necessary control over remote sites. The company was in need of a solution that could provide reliable remote site coverage and meet the stringent reliability requirements of their business.

The Challenge

Brigade Group, a leading property developer in South India, was facing significant operational challenges due to their reliance on a hardware-based solution for their IT needs. The company had to frequently send IT staff to remote sites to repair systems infected with malware, which was both costly and time-consuming. With 15 sites spread across India, this was a significant drain on resources and productivity. The existing solution, a combination of Websense and Microsoft’s ISA, was proving unreliable and did not provide the necessary control over remote sites. Furthermore, some sites had no firewall protection at all, leaving them vulnerable to security threats. The company was in dire need of a solution that could provide reliable remote site coverage and meet the stringent reliability requirements of their business.

The Solution

Brigade Group turned to Zscaler, a cloud-based security solution, to address their challenges. The Zscaler service offered a zero-footprint solution with high availability and reliability, without the need for any hardware or appliances. This was a significant shift from their previous hardware-based solution and required no on-site IT staff for maintenance or troubleshooting. The Zscaler service provided superior security protection, with no incidents reported a year after deployment. It also allowed Brigade to monitor and control productivity, reducing nonproductive use of the internet from 30% to less than 5%. The success of the Zscaler service convinced Brigade's management of the effectiveness of cloud-delivered models, leading them to consider moving additional services to the cloud.

Operational Impact

The implementation of Zscaler brought about significant operational improvements for Brigade Group. The cloud-based solution eliminated the need for IT staff to travel to remote sites for system repairs, saving both time and resources. The support call volume dropped by 90%, freeing up IT staff for other tasks. The ability to monitor and control productivity led to a significant reduction in nonproductive use of the internet. The success of the Zscaler service also convinced Brigade's management of the effectiveness of cloud-delivered models, leading them to consider moving additional services to the cloud. Furthermore, the Zscaler service provided reliable security protection, filling the security gaps at remote sites and for remote workers, which was a significant improvement over their previous solution.

Quantitative Benefit

Eliminated the need for IT staff to travel to remote sites for system repairs, saving time and resources.
Reduced support call volume by 90% after the deployment of Zscaler.
Decreased nonproductive use of the internet from 30% to less than 5%, increasing overall productivity.