IBM > Case Studies > BH Telecom: Pioneering in Cloud and IoT Market with Rapid Service Launch

BH Telecom: Pioneering in Cloud and IoT Market with Rapid Service Launch

Technology Category

Infrastructure as a Service (IaaS) - Cloud Computing
Infrastructure as a Service (IaaS) - Private Cloud

Applicable Industries

Telecommunications

Applicable Functions

Product Research & Development

Use Cases

Inventory Management
Time Sensitive Networking

Services

Cloud Planning, Design & Implementation Services

About The Customer

BH Telecom d.d. Sarajevo, founded in 1992 and headquartered in Sarajevo, Bosnia and Herzegovina, is a leading provider of communications services. Their services include fixed-line, mobile, and broadband. The company went public in 2004 and reports annual revenues of USD 331 million. BH Telecom aims to become a regional leader in cloud and IoT services, identifying a significant market gap for solutions that enable smarter environments and provide robust, secure, and cost-effective IaaS platforms for enterprise clients.

The Challenge

BH Telecom, a leading provider of communication services in Bosnia and Herzegovina, aimed to become a regional leader in cloud and Internet of Things (IoT) services. They identified a significant market gap for solutions that collect and exchange data to enable smarter environments, optimizing resources like power, water, and lighting. Additionally, they saw an opportunity in providing a robust, secure, and cost-effective infrastructure-as-a-service (IaaS) platform for enterprise clients. However, the challenge was to deliver these solutions to customers rapidly and at competitive prices. The existing environment could take months to build such a solution, which was not feasible in the face of competition. It was crucial for BH Telecom to accelerate their service delivery without compromising the reliability of their services.

The Solution

BH Telecom collaborated with BBS and IBM to create and deploy an automated cloud provisioning process based on IBM Cloud Orchestrator. This enabled the company to rapidly provision and scale resources from its private cloud environment, running on IBM Power® 770 and x86 servers. The implementation of IBM Cloud Orchestrator was completed in just nine months, a significantly short time for such a project. With this solution, BH Telecom could use pre-configured patterns to set up new enterprise customers in their private cloud quickly and efficiently, without disrupting their day-to-day business operations. The IBM solutions also facilitated BH Telecom in realizing its vision of delivering cutting-edge IoT services, with their IoT platform provider QSS Sarajevo.

Operational Impact

The implementation of IBM Cloud Orchestrator has been a resounding success for BH Telecom. It has enabled the company to rapidly onboard enterprise clients to its IaaS, SaaS, PaaS, and IoT services, allowing it to expand its business into a valuable new market. The solution has also driven greater utilization of resources, enabling the company to offer customers scalable, flexible, and competitively priced solutions. Internally, the adoption of the IBM solution was smooth, and Cloud Orchestrator has become the cornerstone of development and management of BH Telecom's IaaS and IoT solutions. By automating much of the process of provisioning and scaling resources, the company has freed its employees to focus more on innovation.

Quantitative Benefit

Reduced launch times for new services from months to hours, over 99% faster
Achieved full return on investment for the IBM solution within a year and a half
Architected a maximum yearly four-hour failover time, ensuring 99.999 percent uptime