Arizona MVD's Cloud-Powered Transformation: Delivering Value and Engaging Citizens
Technology Category
- Functional Applications - Transportation Management Systems (TMS)
- Robots - Autonomous Guided Vehicles (AGV)
Applicable Industries
- Cities & Municipalities
- Transportation
Applicable Functions
- Logistics & Transportation
- Procurement
Use Cases
- Public Transportation Management
- Vehicle Performance Monitoring
Services
- System Integration
- Training
About The Customer
The customer in this case study is the Arizona Department of Transportation's Motor Vehicle Division (MVD). As part of the Arizona Department of Transportation (ADOT), MVD has a history of technology initiative firsts. Over 20 years ago, it led the nation with ServiceArizona.com, the first United States online service for residents to renew vehicle registrations, driver licenses, and perform other tasks remotely. The MVD is committed to delivering value to its customers and is constantly seeking ways to improve its services and engage with the citizens of Arizona.
The Challenge
The Arizona Department of Transportation's Motor Vehicle Division (MVD) was grappling with a 40-year-old system that was becoming increasingly difficult to maintain due to technical obsolescence. The outdated system lacked flexibility and was hindering the agency from delivering greater value to its customers. The MVD was keen on transforming its tools from being a roadblock to becoming a highway for delivering value. Another challenge was the siloed transactional model of ServiceArizona, which led to high degrees of inaccuracy, high risk of fraud, and the inability to detect fraudulent activities. The MVD was also faced with the challenge of securing state-appropriated funding for a large IT project.
The Solution
The MVD embarked on the Motor Vehicle Modernization Project (MvM) to overcome these challenges. The project was funded through a unique model that involved renegotiating MVD’s long-term, directed-investment contract with IBM. This agreement required a portion of ServiceArizona fees to be reinvested in technology improvements. The MVD redirected these funds towards building a new system, at no additional cost to the taxpayer. The MvM team leveraged Microsoft Azure Government cloud, SQL Server, and a full Microsoft technology stack to build a new portal called AZ MVD Now. This portal enabled residents to access MVD services remotely, at their convenience. In addition, MVD also deployed a super portal, eAZ, that could be used by other agencies and organizations to leverage AZ MVD Now identity, authentication, and portal technology.
Operational Impact
Quantitative Benefit
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