Streamlining Employee Experience with Chatbots in Materials Engineering Solutions
Technology Category
- Analytics & Modeling - Machine Learning
Applicable Industries
- Education
- Equipment & Machinery
Applicable Functions
- Quality Assurance
Use Cases
- Chatbots
- Predictive Maintenance
Services
- Data Science Services
The Challenge
The company needed a more streamlined approach for employees and users to avail information from the help desk team. The number of monthly tickets created by the help desk team has increased substantially, impacting productivity and support cost.
The Customer
Global leader in materials engineering solutions
About The Customer
The customer is a global leader in materials engineering solutions used in the production of chips and advanced displays.
The Solution
WinWire developed a machine learning model that learns responses to different queries from the knowledge base. The model was integrated with the Azure Bot framework and configured to connect to Skype for business communication channels. The bot intercepts and serves users with relevant responses, and creates new ServiceNow tickets when necessary.
Quantitative Benefit
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