保时捷宣布大规模增强现实，由 Atheer 提供支持

关于客户

保时捷是一家德国汽车制造商，专门生产高性能跑车、SUV 和轿车。 Porsche AG 总部位于斯图加特，由 Volkswagen AG 所有，后者本身由 Porsche Aut 持有多数股权

挑战

在保时捷汽车经销商处进行汽车维修的通常做法是让工厂代表或区域工程师上门帮助诊断问题，有时将有故障的总成运回公司总部进行损坏分析。对于客户和经销商来说，所有这些都需要花费时间和金钱。

解决方案

保时捷在美国的 189 家经销商实施了基于 Atheer 的“Tech Live Look”。该系统使用 Atheer 的增强现实平台和 ODG（Osterhout 设计集团）R-7 智能眼镜，通过智能眼镜将经销商技术人员与远程专家连接起来，进行实时交互，据称可以将服务解决时间缩短多达 40%。

Tech Live Look 将计算机化眼镜和增强现实软件相结合，使数百英里外的远程专家能够看到服务技术人员看到的内容并在技术人员免提工作时提供反馈。

收集的数据

Fault Detection, Maintenance Work Orders, Supply Chain Optimization

运营影响

[Efficiency Improvement - Customer Service]
Potential shorter service resolution times by up to 40 percent.

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