Unisys > 实例探究 > 为全球客户和消费者创造价值

为全球客户和消费者创造价值

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 Henkel's Successful Migration to Remote Work: A Digital Transformation Case Study - IoT ONE Case Study
技术
  • 网络安全和隐私 - 端点安全
  • 基础设施即服务 (IaaS) - 混合云
适用行业
  • 水泥
  • 消费品
适用功能
  • 物流运输
  • 产品研发
用例
  • 施工管理
  • 人员跟踪与监控
服务
  • 云规划/设计/实施服务
  • 培训
挑战

推动增长,加速业务数字化,并加强与客户和消费者的关系。

客户
关于客户

Henkel AG & Co. KGaA ,俗称Henkel,是一家德国跨国化工和消费品公司,总部位于德国杜塞尔多夫。它活跃于消费和工业领域。

解决方案

Unisys Digital Workplace Services 提供 13 种语言的 24/7 支持,包括服务台、桌面管理和支持,以及在公司总部提供面对面技术支持、故障解决或建议的 Tec-Stop;支持 70 多个地点的 53,000 多个最终用户(每月总计约 35,000 个查询);云和基础设施服务,包括数据中心转换服务、端点安全服务和托管网络服务。

运营影响
  • The partnership with Unisys enabled Henkel to successfully transition its global workforce to remote work in just two weeks, enhancing security in the multi-endpoint environment necessary for remote work. This increased employee productivity and satisfaction, improved ticket-resolution rates, and reduced service-delivery costs by providing secure, fast, and innovative support. The stability in network performance while using these secure services immediately improved employee satisfaction and productivity. Unisys' strategy for managing organizational change, centered on identifying critical success factors, fostered better technology adoption and usage that benefited employees in the long run. This approach was instrumental in driving productivity improvements at Henkel and among remote workers, ensuring its products could continue to reach customers globally. It also laid the groundwork for Henkel’s swift transition to a work-from-home model in under two weeks.
数量效益
  • Transitioned a global workforce to remote work in two weeks
  • 35,000 completed inquiries a month with 24/7 support in 13 languages
  • 80% of Henkel’s new applications migrated to secure cloud-ready or cloud-native sessions

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