一家全球金融服务公司的数字体验管理
技术
- 应用基础设施与中间件 - 事件驱动型应用
- 功能应用 - 企业资源规划系统 (ERP)
适用行业
- 水泥
- 运输
适用功能
- 物流运输
用例
- 施工管理
- 库存管理
服务
- 硬件设计与工程服务
- 系统集成
客户
未披露
关于客户
客户是一家全球性的多边金融咨询公司，以投资为工具，建立市场经济。该组织在 30 多个国家/地区开展业务，拥有遍布各大洲的真正全球员工队伍。
挑战
客户正面临着挑战的完美风暴——确保业务增长、保护利润以及使各国的运营适应快速变化的市场需求。
业务敏捷性对于提高运营效率至关重要。虽然“提供更好的员工体验以提高生产力”的需求是显而易见的，但如何去做却存在不确定性。
他们现有硬件和应用程序的性能以及笨拙的协作环境是员工生产力和最终用户体验的主要障碍。该业务旨在控制事件管理成本，最终减少事件数量并减少误报。
解决方案
Zensar 扮演了值得信赖的顾问和系统集成商的角色，帮助客户制定和执行全面的工作场所技术战略。
关键解决方案的原则是基于用户角色映射、数字用户体验管理、主动和预防性修复以及用户对齐的 VDI（虚拟桌面基础架构）。 Zensar 根据用户在应用程序使用、硬件利用率和服务方面的现有数字行为模式，设计了一个角色对齐的合适工作场所。
Zensar 利用其由全球领先产品和平台 OEM 组成的 360 度合作伙伴生态系统来确保最佳解决方案实施和最低风险过渡。
运营影响
数量效益
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