Reducing Unscheduled Downtime and Customer EfficiencyPTC
Equipment & Machinery
The company has fixed 30% of detected problems remotely on connected systems and improved time to repair fulfillment from 75% to 87%. Optimized instrument uptime by reducing unscheduled downtime by 40%
Reduced service costs by cutting field service visits by 33%. Improvement of service productivity by 5%.
They have reduced 50 onsite visits in the first half of 2009 with an expected 400 visits saved at the end of 2009. That translates into a savings of more than $500,000 U.S. dollars.