Zscaler Accelerates Cloud Transformation for Genpact and Its Customers

Genpact is a global professional services firm that drives digital-led innovation and digitally enabled intelligent operations for its clients. It has expertise in end-to-end operations and its AI-based platform, Genpact Cora. The firm has over 87,000 employees and operates in more than 25 countries. Genpact connects every dot, reimagines every process, and reinvents companies’ ways of working. As a global provider of solutions that drive digital transformation for its customers, Genpact made a strategic decision a few years ago to streamline its IT infrastructure and fully embrace a multi-cloud strategy.

Genpact, a global professional services firm, made a strategic decision to streamline its IT infrastructure and fully embrace a multi-cloud strategy. This involved moving the entire application stack to the cloud, including Office 365, Salesforce, SAP Concur, ERP, and other software-as-a-service (SaaS) platforms. The organization was also consolidating data centers, aiming to reduce the number to single digits. However, the transition was not without challenges. Certain products like Microsoft Active Directory were not cloud-ready, nor were some of Genpact’s partners. Additionally, the transformation demanded a cultural shift within the organization. Genpact’s internal teams were initially hesitant, citing potential loss of control and visibility. They were concerned about securing 75+ different locations across 25 countries, with anywhere from 500 to 5,000 users per office. Another significant issue was managing increased network complexity due to rapid growth and launching new locations.

Genpact chose to partner with Zscaler for its cloud transformation journey. They initiated a POC with Zscaler Internet Access (ZIA) and quickly recognized its benefits. ZIA reduced exposure in Genpact’s public clouds and cloud-based business applications. It enabled a fast and secure user experience through local breakouts, while eliminating expensive and complex security appliances in all locations and reducing the number of data centers. Genpact also added Zscaler Private Access (ZPA) as an alternative to its incumbent VPN for remote user access to Genpact private apps. ZPA is a software-defined perimeter (SDP) service that provides seamless and secure user connectivity to a specific application without placing the user on the network or exposing apps or VPCs to the internet. The Zscaler administrative console provides unprecedented visibility into all internet and web traffic, across all devices, users, and locations. The security team no longer has to consult multiple appliance consoles to get the information it needs to check on security posture.

• The Zscaler solution has been a game changer for Genpact. It has not only provided a secure and efficient cloud transformation but also enabled the business in new ways. For instance, Zscaler's reporting capabilities allow Genpact to send customers usage reports, which helps them gain insights on where traffic is going and how user behavior may be impacting productivity. The Zscaler console provides actionable intelligence, allowing team members to quickly identify and respond to any potential compromise. The solution’s nearly limitless SSL/TLS inspection capabilities, which far exceed that of appliances, were a significant driver for Genpact. The Zscaler single-pane-of-glass management platform also offers comprehensive reporting, allowing for drilldowns to the user and application level and higher-level views for executives.

• Zscaler reduced exposure in Genpact’s public clouds and cloud-based business applications.
• Zscaler enabled a fast and secure user experience through local breakouts.
• Zscaler eliminated expensive and complex security appliances in all locations and reduced the number of data centers.