Trupanion Increases Productivity 10X with DataRobot
Company Size
1,000+
Region
- America
Country
- Canada
- United States
Product
- DataRobot
Tech Stack
- Amazon Web Services (AWS)
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Analytics & Modeling - Machine Learning
Applicable Functions
- Business Operation
- Sales & Marketing
Use Cases
- Predictive Quality Analytics
Services
- Data Science Services
About The Customer
Trupanion is a leading provider of medical insurance for cats and dogs throughout the United States and Canada. For almost two decades, Trupanion has given pet owners peace of mind so they can focus on their pet’s recovery, not financial stress. Trupanion is committed to providing pet owners with the highest value in pet medical insurance. Trupanion is listed on NASDAQ under the symbol TRUP. The company was founded in Vancouver BC, Canada in 2000 and is headquartered in Seattle, WA. Trupanion policies are issued in the United States by its wholly owned insurance entity American Pet Insurance Company and in Canada by Omega General Insurance Company.
The Challenge
Trupanion, a leading provider of medical insurance for cats and dogs, was dealing with a lot of data from different aspects of their business; pricing, sales, claims projection, customer retention, and more. They did a good job of reporting metrics, but they did not yet have the technical capability to analyze that data on a deeper level for optimal decision-making. This required more sophisticated technology and a lot of time. Trupanion was looking for fast and accurate predictive modeling software that is robust enough to support all their different data and information from different functions of their business.
The Solution
Since Trupanion was new to machine learning, the DataRobot platform, powered by Amazon Web Services (AWS), was the perfect solution because it is intuitive and easy to use. Within weeks of using DataRobot, Trupanion was pleasantly surprised to find a range of benefits from this one platform, and the level of service provided far exceeded expectations. DataRobot has cut the time it takes to build a model by more than 10X, saving a remarkable amount of model testing and training resource hours that are now invested in solving other problems. With the churn models built using DataRobot, Trupanion is better able to quantify the impact of different variables on customer churn.
Operational Impact
Quantitative Benefit
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