Urbint > Case Studies > National Grid Reduces Damages and Improves Excavation Safety with Urbint

National Grid Reduces Damages and Improves Excavation Safety with Urbint

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 National Grid Reduces Damages and Improves Excavation Safety with Urbint - IoT ONE Case Study
Technology Category
  • Sensors - Gas Sensors
  • Sensors - Utility Meters
Applicable Industries
  • Electrical Grids
  • Utilities
Use Cases
  • Microgrid
  • Structural Health Monitoring
The Challenge
National Grid, a utility company, had plateaued in reducing damages in their downstate New York territory. They also had limited staff to handle a large volume of tickets and were experiencing higher-than-average no call-in damages on Long Island.
The Customer
About The Customer
National Grid is a multinational electricity and gas utility company operating in three northeastern U.S. states. Their downstate New York territory services 1.9 million gas customers and has 12,000 miles of gas transmission and distribution pipeline.
The Solution
National Grid partnered with Urbint to implement Urbint for Damage Prevention, an AI-powered software that identifies high-risk excavations. Urbint analyzes historical incident data and combines it with external factors to assign risk scores to 811 tickets. They also used Urbint's no call-in feature to target non-ticketed excavations.
Quantitative Benefit
  • National Grid achieved a 37% reduction in damages per thousand from 2016 to 2020 and a 15% reduction in the total number of damages from 2019 to 2020. They also saw improvements in the behavior of high-risk excavators and improved their relationships with them. Additionally, they were able to better target their 811 awareness campaigns on Long Island.

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