Making Magic Real: IIoT Analytics Ensure Every Guest Experiences Disney’s Magic
Technology Category
- Analytics & Modeling - Digital Twin / Simulation
- Platform as a Service (PaaS) - Application Development Platforms
Applicable Functions
- Maintenance
- Product Research & Development
Use Cases
- Digital Twin
- Predictive Maintenance
Services
- System Integration
About The Customer
Disney’s Walt Disney World Resort and Disneyland Resort are home to some of the world’s most sophisticated theme park attractions. They combine incredible design and state-of-the-art technology to transport thousands of guests every day into a world of imagination. Disney is committed to providing seamless and unforgettable experiences for every guest, every time. To achieve this, Disney devotes extraordinary care to ensuring the availability and operating capacity of its attractions when guests are on site. This involves planning and executing maintenance with precision to keep ride systems running flawlessly.
The Challenge
Disney Parks & Resorts are renowned for their fun, dynamic, and state-of-the-art experiences. However, delivering these seamless operations is a significant challenge, especially considering the complexity of Disney’s attractions. For instance, the Star Wars: Rise of the Resistance ride system requires real-time analysis and management of between 30,000 and 40,000 data points generated by Industrial Internet of Things (IIoT) sensors. Disney devotes extraordinary care to ensuring the availability and operating capacity of its attractions when guests are on site. This means maintenance must be planned and executed with precision to keep ride systems running flawlessly. The challenge lies in turning the massive amount of data generated into actionable insights for predictive maintenance.
The Solution
Disney has built a powerful data management and analytics platform using solutions from Hitachi Vantara’s Pentaho Platform. The platform captures, ingests, and analyzes millions of data points from IIoT sensors located throughout its attractions. It also uses artificial intelligence to assess asset condition and predict when maintenance should be scheduled to keep every component in perfect running order. The physical-digital twin technology enriches the data received from IIoT sensors. The data is fed into a detailed simulation, using a mathematical model of the complex mechanical and electrical systems of the ride. The simulation automatically derives measurements such as velocity, acceleration, and torque, helping Disney gain a real-time understanding of the condition of each ride system component. This technology was first demonstrated on Mickey & Minnie’s Runaway Railway, improving the monitoring and analysis of machinery operations of the ride in real-time.
Operational Impact
Quantitative Benefit
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