Librestream > Case Studies > Hands-free Remote Assistance for Automotive Repair & Maintenance

Hands-free Remote Assistance for Automotive Repair & Maintenance

Technology Category

Functional Applications - Remote Monitoring & Control Systems

Applicable Industries

Automotive

Use Cases

Remote Control
Virtual Training

The Challenge

Geographically dispersed field technicians need support from Product Quality Engineers (PQEs) on frequently changing maintenance and repair procedures.

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The Customer

Volvo Group Trucks

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About The Customer

Volvo Group Trucks Central Europe distributes and services trucks under the two brands Volvo Trucks and Renault Trucks in Germany. The group drives progress by seeking new technologies in support of the business.

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The Solution

The RealWear HMT-1, used in conjunction with LibreStream Onsight Connect remote mentor solution allows technicians to connect hands-free with PQEs, capture images and videos, playback training videos, refer to manuals, improving efficiency and accuracy.

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Operational Impact

[Process Optimization - Remote Control]
A limited number of PQE’s can now support hundreds of technicians in the field.

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