Enhancing Web Security and User Experience: A Case Study of County Clerk Office's Adoption of Zscaler
Technology Category
- Application Infrastructure & Middleware - Middleware, SDKs & Libraries
- Cybersecurity & Privacy - Application Security
Applicable Industries
- Electronics
- National Security & Defense
Use Cases
- Tamper Detection
- Time Sensitive Networking
Services
- Cloud Planning, Design & Implementation Services
- Training
About The Customer
The customer in this case study is the County Clerk Office's Information and Technology Services (ITS) department. The department provides technology integration and support services for the County Administrator Departments, as well as other county and government-funded agencies. The ITS team was responsible for managing the county's web security, which was initially handled by Blue Coat appliances. However, as the county expanded its online services, the Blue Coat devices could not keep up with the increased load, leading to frequent crashes and a poor user experience. This prompted the ITS team to seek a more effective and cost-efficient solution.
The Challenge
The County Clerk Office's Information and Technology Services (ITS) department was facing a significant challenge in improving web security, providing a seamless user experience, and reducing IT costs. The department had been using Blue Coat appliances for web security, which initially worked well. However, as the county began to offer more online services such as training and streaming, the Blue Coat devices could not handle the increased load. This resulted in frequent slowdowns and crashes, requiring frequent reboots to maintain functionality. The ITS team was inundated with calls from dissatisfied users, making their approach to web security both frustrating and inefficient.
The Solution
In search of a more effective and cost-efficient solution, the ITS team evaluated several key web security vendors, including Blue Coat, Websense, and Zscaler. They were particularly impressed with Zscaler's cloud-based solution, which offered advanced security protection and low traffic latency. During the test phase, the ITS team routed the traffic of 15 users experiencing the most connectivity issues to the Zscaler cloud using a GRE tunnel configuration. The connectivity problems were immediately resolved, and the users no longer needed to call the ITS team for assistance. Zscaler's advanced security and Web 2.0 features provided a more robust and comprehensive solution than the previous Blue Coat appliances, significantly reducing malware incidents.
Operational Impact
Quantitative Benefit
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