Amigo Mobility’s Order-to-Cash Automation via Celigo Delivers 10x ROI, Greater Efficiency, and Customer Satisfaction
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
- Application Infrastructure & Middleware - Middleware, SDKs & Libraries
Applicable Industries
- Automotive
- Retail
Applicable Functions
- Maintenance
- Procurement
Use Cases
- Autonomous Transport Systems
- Transportation Simulation
Services
- System Integration
About The Customer
Amigo Mobility International, Inc. is a manufacturer and direct seller of motorized shopping carts, material handling equipment, and parts and accessories for mobility vehicles. Founded by Al Thieme in 1968, Amigo Mobility is an intricate company with over a 100 employees, supplying mobility solutions all over the world, in a variety of sectors, including healthcare, grocery, retail, material handling, and hospitals. The company is headquartered in Saginaw, Michigan, USA and uses products like integrator.io, Cash Application Manager for NetSuite, EDI, SAP Business Network, ServiceChannel, DocParser, and MailParser.
The Challenge
Amigo Mobility faced significant challenges with their order entry process from many of their largest customers. Customers like Kroger, Target and Walmart used SAP Ariba to issue purchase orders and accept invoices, but the lack of an intuitive and reliable way to sync Amigo’s internal system with SAP Ariba meant that Amigo had to enter and handle a large volume of orders manually. This led to data alignment issues and missed orders. Additionally, the company also needed to streamline service repair orders, custom pricing management, and cash application. After trying unsuccessfully for more than one year to build an integration between their EDI system and Ariba with internal resources, they needed to find a solution that would fit as many of their order process requirements as possible, while simultaneously saving on costs.
The Solution
Amigo Mobility adopted Celigo after learning about it at SuiteWorld. The Ariba-NetSuite integration offered by Celigo allowed them to automate their processes around Ariba, improving order accuracy by 100 percent and freeing up employees for other tasks. Encouraged by the success of the Ariba integration, they then turned to the Cash Application Manager (CAM) to improve the cash application process. They also integrated ServiceChannel and NetSuite with Celigo to handle their approximately 3,500 work orders per month, eliminating the need for two full-time employees to manually handle repair service orders. They also used Celigo to streamline document and email order flows with DocParser and MailParser integrations, and for pricing management, allowing them to update all sub-customers at once when changing the price on the parent customer.
Operational Impact
Quantitative Benefit
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