实例探究 > Biozyme 通过 Freightview 的省时解决方案增强销售和客户服务

Biozyme 通过 Freightview 的省时解决方案增强销售和客户服务

适用行业
  • 海洋与航运
  • 运输
适用功能
  • 物流运输
  • 销售与市场营销
用例
  • 时间敏感网络
关于客户
Biozyme 是一家经历了快速增长的公司,这导致订单量和运输需求的增加。该公司有专人负责管理运输流程和客户服务。然而,现有流程效率低下且耗时,对客户服务造成了负面影响。该公司需要一个能够简化运输流程、降低成本并腾出时间与客户互动的解决方案。
挑战
Biozyme 是一家快速发展的公司,在管理其运输流程方面面临着重大挑战。该公司只有一名人员负责处理运输流程,同时还负责客户服务。这导致了一个耗时且低效的过程,因为个人必须浏览多个网站才能获得单个报价。这种低效率不仅成本高昂,而且对客户服务产生了负面影响,因为本来可以用于客户互动的时间却花在了管理运输流程上。
解决方案
Biozyme 求助于 Freightview 来解决其运输流程效率低下的问题。 Freightview 是一种运输管理解决方案,使 Biozyme 能够简化其运输流程,从而跟上不断增加的订单数量。该解决方案不仅减少了获取报价所花费的时间,还腾出了可用于客户服务的宝贵时间。通过实施 Freightview,Biozyme 能够更多地关注客户互动而不是运输流程,从而降低成本并改善客户服务。
运营影响
  • The implementation of Freightview has brought about significant operational improvements for Biozyme. The company has been able to streamline its shipping process, thereby keeping pace with the increasing volume of orders. This has not only reduced the time spent on obtaining quotes but also freed up valuable time that can be devoted to customer service. As a result, Biozyme has been able to improve its customer service by focusing more on customer interaction and less on the shipping process. Furthermore, the company has been able to cut costs, contributing to overall operational efficiency.
数量效益
  • Biozyme saves 50 hours per month in shipment processing time thanks to Freightview.

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