Case Studies > Biozyme Enhances Sales and Customer Service through Time-saving Solution by Freightview

Biozyme Enhances Sales and Customer Service through Time-saving Solution by Freightview

Applicable Industries
  • Marine & Shipping
  • Transportation
Applicable Functions
  • Logistics & Transportation
  • Sales & Marketing
Use Cases
  • Time Sensitive Networking
About The Customer
Biozyme is a company that experienced rapid growth, which led to an increase in the volume of orders and shipping requirements. The company had a single individual responsible for managing the shipping process and customer service. However, the existing process was inefficient and time-consuming, leading to a negative impact on customer service. The company needed a solution that could streamline their shipping process, reduce costs, and free up time for customer interaction.
The Challenge
Biozyme, a rapidly growing company, was facing a significant challenge in managing its shipping process. The company had only one person responsible for handling the shipping process, who was also tasked with customer service. This resulted in a time-consuming and inefficient process, as the individual had to navigate through multiple websites to obtain a single quote. This inefficiency was not only costly but also negatively impacted their customer service, as the time that could have been devoted to customer interaction was instead spent on managing the shipping process.
The Solution
Biozyme turned to Freightview to address their shipping process inefficiencies. Freightview, a shipping management solution, enabled Biozyme to streamline their shipping process, thereby keeping up with the increasing number of orders. This solution not only reduced the time spent on obtaining quotes but also freed up valuable time that could be devoted to customer service. By implementing Freightview, Biozyme was able to cut costs and improve their customer service by focusing more on customer interaction and less on the shipping process.
Operational Impact
  • The implementation of Freightview has brought about significant operational improvements for Biozyme. The company has been able to streamline its shipping process, thereby keeping pace with the increasing volume of orders. This has not only reduced the time spent on obtaining quotes but also freed up valuable time that can be devoted to customer service. As a result, Biozyme has been able to improve its customer service by focusing more on customer interaction and less on the shipping process. Furthermore, the company has been able to cut costs, contributing to overall operational efficiency.
Quantitative Benefit
  • Biozyme saves 50 hours per month in shipment processing time thanks to Freightview.

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