实例探究 > Chargebee 如何通过 Atlan 打破数据即服务陷阱

Chargebee 如何通过 Atlan 打破数据即服务陷阱

技术

分析与建模 - 数据即服务
网络与连接 - 网关

适用行业

消费品
设备与机械

适用功能

采购
仓库和库存管理

用例

库存管理
时间敏感网络

服务

数据科学服务
系统集成

关于客户

Chargebee 是市场领先的经常性收入管理技术解决方案，为全球 4,500 多家客户提供支持。他们处理整个组织的内部报告和数据需求。

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挑战

Chargebee 的数据团队正在努力满足不断增加的数据请求量，从而导致积压、错过 SLA 以及利益相关者的不满。雇用新同事以及创建仪表板和工作流程并不是足够的解决方案。

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解决方案

Chargebee 评估了数据与分析软件市场并选择 Atlan 作为解决方案。他们专注于自助服务，并使用 Atlan 的主动元数据管理和数据目录功能为其数据创建单一事实来源。他们引导用户，进行用户访谈，并优先考虑将数据集引入 Atlan。

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运营影响

The implementation of Atlan at Chargebee led to a significant shift in process and culture. The platform served as a one-stop-shop for anyone who wanted to explore data on their own, and with Tableau integrated, data consumers could now yield more value from existing reports. Atlan also served as a dashboard discovery tool, driving further adoption and building helpful habits. The impact of this shift was substantial, with adoption exceeding Chargebee’s expectations. The company's data team was able to offload more data requests to self-service users than expected, and requests were serviced far more quickly than before. This led to a significant reduction in time spent searching for and understanding data, and the company has received zero escalation requests since the Atlan rollout. The Chargebee team has learned the importance of being clear about the next step in their data journey and ensuring that they are solving for clearly defined business goals.

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数量效益

50% more data requests offloaded to self-service users than expected
Time to resolution for data requests dropped by 90%, saving as many as 6 hours per month
Zero escalation requests since the Atlan rollout

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