实例探究 > Centana 物业管理:利用物联网实现高效物业管理

Centana 物业管理:利用物联网实现高效物业管理

技术
  • 功能应用 - 计算机化维护管理系统 (CMMS)
  • 基础设施即服务 (IaaS) - 虚拟私有云
适用行业
  • 建筑物
  • 设备与机械
适用功能
  • 设施管理
  • 维护
用例
  • 库存管理
  • 时间敏感网络
服务
  • 系统集成
  • 培训
关于客户
Centana Property Management 是一家物业管理公司,成立于 2019 年,位于蒙大拿州巴特。该公司在蒙大拿州管理着 500 多个单位,包括小型多户公寓大楼、单户住宅和商业地产。该公司致力于为租户和业主提供现代体验,并以其对客户需求的响应和关注而自豪。该公司还致力于扩大其产品组合,并始终寻找新的、创造性的方式向新业主和潜在租户推销其业务。
挑战
Centana Property Management 是一家总部位于蒙大拿州的公司,管理多元化的多户公寓大楼、单户住宅和商业地产组合。该公司以能够快速响应并关注客户的需求而自豪。然而,管理不同地点的各种财产面临着一些挑战。其中包括与业主和租户保持清晰一致的沟通,有效处理维护请求,以及向潜在租户有效营销其房产。此外,该公司热衷于给潜在客户留下持久的第一印象,并提供租户和业主期望的现代体验。该公司还面临着对新员工进行物业管理软件培训的挑战,这对于其运营的顺利运行至关重要。
解决方案
Centana Property Management 采用 AppFolio Property Manager 来应对这些挑战。该软件为所有维护请求、工作订单以及居民和供应商通信提供了单一事实来源,简化了流程并提高了透明度。该软件还提供内置的现代通信工具,使团队能够快速有效地响应当前居民、潜在租户和业主。该在线门户允许业主随时了解其房产的性能和状态,而无需打电话或开会。该软件还通过集成的操作视频和分步教程促进了新员工的入职和培训。为了吸引新的租户和业主,Centana 使用了 AppFolio 的网站服务,这不仅使他们的业务看起来很专业,而且还方便了数据收集和工作流程管理。该网站还允许租户按位置搜索房产,从而增强了公司的营销力度。
运营影响
  • The adoption of AppFolio Property Manager has significantly improved Centana Property Management's operations. The software has enabled the team to better market their business and provide modern experiences that their renters and owners expect. The built-in communication tools have enhanced the company's responsiveness, resulting in a better customer experience. The online portal has improved the company's communication with owners, especially those living in different states or countries. The software has also streamlined the company's maintenance process, making it easier for renters to submit requests and for the team to assign vendors. The reporting tools within AppFolio have provided insights into the efficiency of the maintenance team, helping the company identify areas for improvement. The fully digital accounting system has saved the team significant time and ensured timely and full payments. The company has also benefited from AppFolio's innovative approach to software development, which has matched their forward-thinking mindset and helped them optimize their processes and differentiate their business.
数量效益
  • Saved 10 hours per week on rental payments
  • Increased online applications by 80%
  • Saved 4 hours per week on maintenance requests

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